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| -rw-r--r-- | app/views/help/unhappy.rhtml | 27 |
1 files changed, 12 insertions, 15 deletions
diff --git a/app/views/help/unhappy.rhtml b/app/views/help/unhappy.rhtml index 9f088d3f6..934b45dc9 100644 --- a/app/views/help/unhappy.rhtml +++ b/app/views/help/unhappy.rhtml @@ -13,24 +13,20 @@ <p>... you can</p> <ol> -<li>Ask for an Internal Review at the public authority.</li> -<li>If that doesn't help, complain to the Information Commisioner.</li> -<li>Either way, also use other means to answer your question.</li> +<li>Ask for an <strong>internal review</strong> at the public authority.</li> +<li>If that doesn't help, complain to the <strong>Information Commisioner</strong>.</li> +<li>Either way, also <strong>use other means</strong> to answer your question.</li> </ol> -<h1 id="internal_review">1. Asking for an Internal Review</h1> +<h1 id="internal_review">1. Asking for an internal review</h1> -<p>Contact the Freedom of Information officer at the public authority and -request an internal review. +<p>You can use WhatDoTheyKnow to request an internal review. Go to your +request and choose "send follow up" message, then write a message asking +for an internal review of your request. You may want to include a link to the request +page, to make it clear which request you are talking about. </p> -<p>You should be able to find the email address for this by searching the -website of the public authority. If you filed your request using -WhatDoTheyKnow, you can include a link to the page about your request, so the -internal review has easy access to all the relevant correspondence. -</p> - -<p>The Internal Review should take 2-3 weeks for simple cases, and up to 6 +<p>The internal review should take 2-3 weeks for simple cases, and up to 6 weeks even for complex reviews. You will then either get the information that you originally requested, or you will be told that the review upholds the original decision. @@ -51,11 +47,12 @@ on the Information Commisioner's website. out the whole page of your request, to make it easy to send the relevant information to the Information Commissioner. -<p><strong>Warning:</strong> There is a backlog of work at the Information Commissioner, and +<p>There is a backlog of work at the Information Commissioner, and it can take literally years to get resolution from them. If you reach this point, you should accept that you won't get the information quickly by this means. Maybe you want to help the fight to improve Freedom of Information, or maybe -getting the information slowly is still worthwhile.</p> +getting the information slowly is still worthwhile. You can also try and +get the information by other means...</p> <h1 id="other_means">3. Using other means to answer your question</h1> |