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| -rw-r--r-- | app/views/help/about.rhtml | 29 |
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diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml index e32b9c3aa..0a2a303b2 100644 --- a/app/views/help/about.rhtml +++ b/app/views/help/about.rhtml @@ -314,6 +314,35 @@ block them when that happens. </p> <a href="http://www.whatdotheyknow.com/request/1142/response/2894/attach/5/20080806100741260.pdf">letter from the ICO to Rother District Council</a> gives some guidance on the matter.</p> </dd> +<dt id="spam_problems">I can see a request on WhatDoTheyKnow, but we never got it by email!<a href="#spam_problems">#</a> </dt> + +<dd><p>If a request appears on the site, then we have attempted to send it to +the authority by email. Any delivery failure messages will automatically +appear on the site. You can check the address we're using with the "View FOI +email address" link which appears on the page for the authority. <a +href="/help/contact">Contact us</a> if there is a better address we can +use.</p> +<p>Requests are sometimes not delivered because they are quietly removed by +"spam filters" in the IT department of the authority. Authorities can make +sure this doesn't happen by asking their IT departments to "whitelist" +any email from <strong>@whatdotheyknow.com</strong>. +If you <a href="/help/contact">ask us</a> we will resend any request, +and/or give technical details of delivery so an IT department can chase +up what happened to the message. +</p> +<p>Finally, you can respond to any request from your web browser, without +needing any email, using the "respond to request" link at the bottom of +each request page. +</dd> + +<dt id="large_file">How can I send a large file, which won't go by email?<a href="#large_file">#</a> </dt> + +<dd>Instead of email, you can respond to a request directly from your web +browser, including uploading a file. To do this, choose "respond to request" at +the bottom of the request's page. <a href="/help/contact">Contact us</a> if it +is too big for even that (more than, say, 50Mb). +</dd> + <dt id="names">Isn't it a problem that you publish the names of civil servants and the text of emails? <a href="#names">#</a> </dt> <dd>Officers or servants responding to requests are doing so on behalf of the |