diff options
| -rw-r--r-- | app/views/help/about.rhtml | 13 | ||||
| -rw-r--r-- | app/views/request/_followup.rhtml | 7 | ||||
| -rw-r--r-- | app/views/request/show.rhtml | 10 |
3 files changed, 17 insertions, 13 deletions
diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml index b0eb60191..561309e24 100644 --- a/app/views/help/about.rhtml +++ b/app/views/help/about.rhtml @@ -59,12 +59,13 @@ primary care trusts or all schools, then please <dt id="quickly_response">How quickly will I get a response?</dt> -<dd>By law public authorities must respond within 20 days, excluding weekends and -any UK bank holidays. The date that the response is due by is shown on the -page for your request. You will be emailed if this date goes by without -a response, so you can send the public authority another note to hurry them up. -<strong>Note:</strong> If you had to clarify your request, the clock starts from that date, -instead of the date they received your initial request. +<dd>By law public authorities must respond "promptly", and in any event not later +than 20 working days after receiving your request. The date of that hard limit +is shown on the page for your request. You will be emailed if this date goes by +without a response, so you can send the public authority another note to remind +them that they are breaking the law. <strong>Note:</strong> If you had to +clarify your request, the clock starts from that date, instead of the date they +received your initial request. </dd> <dt id="not_satifised">What if I'm not satisfied with the response?</dt> diff --git a/app/views/request/_followup.rhtml b/app/views/request/_followup.rhtml index 6d24edadd..c60db8ff3 100644 --- a/app/views/request/_followup.rhtml +++ b/app/views/request/_followup.rhtml @@ -29,10 +29,11 @@ <% if @info_request.calculate_status == 'waiting_response_overdue' %> <p>This request is currently <strong>overdue a response</strong> from <%= public_body_link(@info_request.public_body) %>. - The response was due - on <strong><%= simple_date(@info_request.date_response_required_by) %></strong> + By law, the response had to be made no later than + <strong><%= simple_date(@info_request.date_response_required_by) %></strong> (<%= link_to "more info", about_url + "#quickly_response" %>). You can say - that under the <%=h(@info_request.law_used_act)%> they should have replied by now. + that under the <%=h(@info_request.law_used_act)%> they should have replied by now, + and are breaking the law. </p> <% end %> diff --git a/app/views/request/show.rhtml b/app/views/request/show.rhtml index 29d613d6b..0ce1306a7 100644 --- a/app/views/request/show.rhtml +++ b/app/views/request/show.rhtml @@ -56,12 +56,14 @@ <% end %> <% elsif @status == 'waiting_response' %> Currently <strong>waiting for a response</strong> from <%= public_body_link(@info_request.public_body) %>, - due by <strong><%= simple_date(@info_request.date_response_required_by) %></strong>. + they <%= link_to "must respond", about_url + "#quickly_response" %> + promptly but no later than <strong><%= simple_date(@info_request.date_response_required_by) %></strong>. <% elsif @status == 'waiting_response_overdue' %> Currently <strong>overdue a response</strong> from <%= - public_body_link(@info_request.public_body) %>. The - <%= link_to "response was due", about_url + "#quickly_response" %> - on <strong><%= simple_date(@info_request.date_response_required_by) %></strong>. + public_body_link(@info_request.public_body) %>. By law, + the response had to be + <%= link_to "no later", about_url + "#quickly_response" %> + than <strong><%= simple_date(@info_request.date_response_required_by) %></strong>. <% elsif @status == 'not_held' %> <%= public_body_link(@info_request.public_body) %> <strong>did not have</strong> the information requested. <% elsif @status == 'rejected' %> |