1 files changed, 32 insertions, 7 deletions
diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml
index 0dd540bcb..629e24cf1 100644
--- a/app/views/help/about.rhtml
+++ b/app/views/help/about.rhtml
@@ -58,6 +58,28 @@ If you like what we're doing, then you can
 <h1 id="making_requests">Making requests <a href="#making_requests">#</a> </h1>
 <dl>
 
+<dt id="which_authority">I'm not sure which authority to make my request to, how can I find out? <a href="#which_authority">#</a> </dt>
+
+<dd>
+<p>It can be hard to untangle government's complicated structured, and work out
+who knows the information that you want. Here are a few tips:
+<ul>
+<li>Browse or search WhatDoTheyKnow looking for similar requests to yours.</li>
+<li>When you've found an authority you think might have the information, use
+the "home page" link on the right hand side of their page to check what they do
+on their website.</li>
+<li>Contact the authority by phone or email to ask if they hold the kind of
+information you're after.</li>
+<li>Don't worry excessively about getting the right authority. If you get it
+wrong, they ought to advise you who to make the request to instead.
+</li>
+<li>If you've got a thorny case, please <a href="/help/contact">contact us</a> for help.</li>
+</ul>
+
+</dd>
+
+
+
 <dt id="missing_body">You're missing the public authority that I want to request from! <a href="#missing_body">#</a> </dt>
 
 <dd>
@@ -344,7 +366,7 @@ Information Commissioner later about the handling of your request.
 <ul>
 <li>Use a different form of your name. The guidance says
 that "Mr Arthur Thomas Roberts" can make a valid request as "Arthur Roberts",
-"A. T. Roberts", or "Mr Roberts", but not as "Arthur" or "A.T.R.". 
+"A. T. Roberts", or "Mr Roberts", but <strong>not</strong> as "Arthur" or "A.T.R.". 
 </li>
 <li>Women may use their maiden name.</li>
 <li>In most cases, you may use any name by which you are "widely known and/or
@@ -652,12 +674,14 @@ that authorities resend these with the personal information removed.</p>
 
 <dt id="mobiles">Do you publish email addresses or mobile phone numbers? <a href="#mobiles">#</a> </dt>
 
-<dd><p>We automatically remove most emails and mobile numbers from responses to requests. 
-Please <a href="/help/contact">contact us</a> if we've missed one. 
-For technical reasons we don't always remove them from attachments, such as some PDFs.</p>
+<dd><p>To prevent spam, we automatically remove most emails and some mobile numbers from
+responses to requests.  Please <a href="/help/contact">contact us</a> if we've
+missed one. 
+For technical reasons we don't always remove them from attachments, such as certain PDFs.</p>
 <p>If you need to know what an address was that we've removed, please <a
-  href="/help/contact">get in touch with us</a>. Sometimes they form an important part
-of a response.
+  href="/help/contact">get in touch with us</a>. Occasionally, an email address
+forms an important part of a response and we will post it up in an obscured
+form in an annotation.
 </dd>
 
 <dt id="copyright"><a name="commercial"></a>What is your policy on copyright of documents?<a href="#copyright">#</a> </dt>
@@ -714,7 +738,8 @@ requests, and for good public relations, we'd advise you not to do that.
 <li>
     The amazing team of volunteers who run the site, answer your support
     emails, maintain the database of public authorities and so much more.
-    Thanks to Tony Bowden, John Cross, Adam McGreggor, Alex Skene, Richard Taylor.
+    Thanks to Tony Bowden, John Cross, Ben Harris, Adam McGreggor, Alex Skene,
+    Richard Taylor.
 </li>
 <li>
     Everyone who has helped look up FOI email addresses.