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diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml
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@@ -65,6 +65,8 @@ primary care trusts or all schools, then please
any UK bank holidays. The date that the response is due by is shown on the
page for your request. You will be emailed if this date goes by without
a response, so you can send the public authority another note to hurry them up.
+<strong>Note:</strong> If you had to clarify your request, the clock starts from that date,
+instead of the date they received your initial request.
</dd>
<dt id="not_satifised">What if I'm not satisfied with the response?</dt>