diff options
Diffstat (limited to 'app/views/help/about.rhtml')
| -rw-r--r-- | app/views/help/about.rhtml | 13 |
1 files changed, 7 insertions, 6 deletions
diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml index b0eb60191..561309e24 100644 --- a/app/views/help/about.rhtml +++ b/app/views/help/about.rhtml @@ -59,12 +59,13 @@ primary care trusts or all schools, then please <dt id="quickly_response">How quickly will I get a response?</dt> -<dd>By law public authorities must respond within 20 days, excluding weekends and -any UK bank holidays. The date that the response is due by is shown on the -page for your request. You will be emailed if this date goes by without -a response, so you can send the public authority another note to hurry them up. -<strong>Note:</strong> If you had to clarify your request, the clock starts from that date, -instead of the date they received your initial request. +<dd>By law public authorities must respond "promptly", and in any event not later +than 20 working days after receiving your request. The date of that hard limit +is shown on the page for your request. You will be emailed if this date goes by +without a response, so you can send the public authority another note to remind +them that they are breaking the law. <strong>Note:</strong> If you had to +clarify your request, the clock starts from that date, instead of the date they +received your initial request. </dd> <dt id="not_satifised">What if I'm not satisfied with the response?</dt> |