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-rw-r--r--app/views/help/about.rhtml13
1 files changed, 7 insertions, 6 deletions
diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml
index b0eb60191..561309e24 100644
--- a/app/views/help/about.rhtml
+++ b/app/views/help/about.rhtml
@@ -59,12 +59,13 @@ primary care trusts or all schools, then please
<dt id="quickly_response">How quickly will I get a response?</dt>
-<dd>By law public authorities must respond within 20 days, excluding weekends and
-any UK bank holidays. The date that the response is due by is shown on the
-page for your request. You will be emailed if this date goes by without
-a response, so you can send the public authority another note to hurry them up.
-<strong>Note:</strong> If you had to clarify your request, the clock starts from that date,
-instead of the date they received your initial request.
+<dd>By law public authorities must respond "promptly", and in any event not later
+than 20 working days after receiving your request. The date of that hard limit
+is shown on the page for your request. You will be emailed if this date goes by
+without a response, so you can send the public authority another note to remind
+them that they are breaking the law. <strong>Note:</strong> If you had to
+clarify your request, the clock starts from that date, instead of the date they
+received your initial request.
</dd>
<dt id="not_satifised">What if I'm not satisfied with the response?</dt>