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Diffstat (limited to 'app/views/help/unhappy.en.rhtml')
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diff --git a/app/views/help/unhappy.en.rhtml b/app/views/help/unhappy.en.rhtml deleted file mode 100644 index 432c00f2e..000000000 --- a/app/views/help/unhappy.en.rhtml +++ /dev/null @@ -1,110 +0,0 @@ -<% @title = "Unhappy about a Freedom of Information request?" %> - - -<% if !@info_request.nil? %> -<h1>Unhappy about the response you got -to your request '<%=request_link(@info_request) %>'? -</h1> -<% else %> -<h1>Unhappy about the response you got?</h1> -<% end %> - -<p>If ...</p> - -<ul> -<li>You didn't get a reply within 20 working days</li> -<li>You did not get all of the information that you requested <strong>or</strong></li> -<li>Your request was refused, but without a reason valid under the law</li> -</ul> - -<p>... you can</p> - -<ol> -<li>Ask for an <strong>internal review</strong> at the public authority.</li> -<li>If that doesn't help, complain to the <strong>Information Commissioner</strong>.</li> -<li>Either way, also <strong>use other means</strong> to answer your question.</li> -</ol> - -<h1 id="internal_review">1. Asking for an internal review <a class="hover_a" href="#internal_review">#</a> </h1> - -<p> -<% if !@info_request.nil? %> - Choose <%= link_to "request an internal review", show_response_no_followup_url(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup" %> and then write a message asking the authority to review your request. -<% else %> - At the bottom of the relevant request page on WhatDoTheyKnow choose - "request an internal review". Then write a message asking for an internal - review of your request. You may want to include a link to the - request page, to make it clear which request you are talking about. -<% end %> -</p> - -<p>Internal reviews should be quick. If one takes longer than 20 working days -then the authority should write and let you know, and it should never take -longer than 40 working days (see this -<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_5.pdf">good -practice guide</a>). -You will then either get the information that -you originally requested, or you will be told that the review upholds the -original decision. -</p> - -<h1 id="complaining">2. Complaining to the Information Commissioner <a class="hover_a" href="#complaining">#</a> </h1> - -<p>If you are still unhappy after the public authority has done their internal review, -then you can complain to the Information Commissioner. To do this read -<a href="http://www.ico.gov.uk/complaints/freedom_of_information.aspx">Complaints about Freedom of Information</a> -on the Information Commissioner's website. If you requested information from a Scottish -authority, then <a href="http://www.itspublicknowledge.info/YourRights/HowToAppeal/Appeal.asp">appeal -to the Scottish Information Commissioner</a>. -</p> - -<p>To make it easier to send the relevant information to the -Information Commissioner, either -<% if !@info_request.nil? %> - include a link to your request - <strong><%=h main_url(request_url(@info_request)) %></strong> -<% else %> - include a link to your request on WhatDoTheyKnow -<% end %> -in your complaint or print out the whole page of your request and all attachments. -</p> - -<p>WhatDoTheyKnow has no special facilities for handling a request at this stage - it -passes into the Information Commissioner's system. You can leave annotations on your -request keeping people informed of progress.</p> - -<p>A warning. There is a backlog of work at the Information Commissioner, and -it can take literally years to get resolution from them. If you reach this point, -you should accept that you won't get the information quickly by this means. Maybe -you want to help the fight to improve Freedom of Information, or maybe -getting the information slowly is still worthwhile. You can also try and -get the information by <strong>other means...</strong></p> - -<h1 id="other_means">3. Using other means to answer your question <a class="hover_a" href="#other_means">#</a> </h1> - -<p>You can try persuing your problem or your research in other ways. - -<ul> -<li>Make a <strong>new FOI request</strong> for summary information, or for -documentation relating indirectly to matters in your refused request. -<a href="/help/contact">Ask us for ideas</a> if you're stuck.</li> -<li>If any <strong>other public authorities</strong> or publicly owned companies are involved, -then make FOI requests to them.</li> -<li>Write to <strong>your MP</strong> or other politician using <a -href="http://www.writetothem.com">WriteToThem</a> and ask for their help -finding the answer. MPs can write directly to ministers or departments, and -can ask written questions in the House of Commons. Councillors in local authorities -can talk directly to council officers.</li> -<li>Ask <strong>other researchers</strong> who are interested in a similar -issue to yours for ideas. You can sometimes find them by browsing this site; -contact any registered user from their page. There may be an Internet -forum or group that they hang out in. If it is a local matter, use <a -href="http://www.groupsnearyou.com">GroupsNearYou</a> to find such a -forum.</li> -<li><strong>Start a pledge</strong> on <a href="http://www.pledgebank.com">PledgeBank</a> to get -others to act together with you. For example, you could arrange a meeting with -staff from the authority. Or you could form a small local campaigns group. -</ul> - - - |