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+<% @title = "Unhappy about a Freedom of Information request?" %>
+
+<h1>Unhappy about the response you got?</h1>
+
+<p>If ...</p>
+
+<ul>
+<li>You didn't get a reply within 20 working days</li>
+<li>You did not get all of the information that you requested <strong>or</strong></li>
+<li>Your request was rejected, but without a reason valid under the law</li>
+</ul>
+
+<p>... you can</p>
+
+<ol>
+<li>Ask for an Internal Review at the public body.</li>
+<li>If that doesn't help, complain to the Information Commisioner.</li>
+</ol>
+
+<h1>1. Asking for an Internal Review</h1>
+
+<p>Contact the Freedom of Information officer at the public body and request an 
+internal review. 
+</p>
+
+<p>You should be able to find the email address for this
+by searching the website of the public body. If you filed your request using
+GovernmentSpy, you can include a link to the page about your request, so the
+internal review has easy access to all the relevant correspondence.
+</p>
+
+<p>The Internal Review should take 2-3 weeks for simple cases, and up to 6
+weeks even for complex reviews. You will then either get the information that
+you originally requested, or you will be told that the review upholds the
+original decision.
+</p>
+
+<!-- XXX need decent link to more detailed instructions -->
+
+<h1>2. Complaining to the Information Commissioner</h1>
+
+<!-- XXX should include brief instructions inline, and link to more detail -->
+
+<p>If you are still unhappy after the public body had had an internal review,
+then you can complain to the Information Commisioner. To do this read
+<a href="http://www.ico.gov.uk/complaints/freedom_of_information.aspx">Complaints about Freedom of Information</a>
+on the Information Commisioner's website.
+
+<p>Again, you can include a link to your request on GovernmentSpy, or print
+out the whole page of your request, to make it easy to send the relevant information 
+to the Information Commissioner.
+
+
+