diff options
Diffstat (limited to 'app/views/help')
| -rw-r--r-- | app/views/help/about.rhtml | 2 | ||||
| -rw-r--r-- | app/views/help/unhappy.rhtml | 8 |
2 files changed, 5 insertions, 5 deletions
diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml index 39b7e7684..1f4e1df13 100644 --- a/app/views/help/about.rhtml +++ b/app/views/help/about.rhtml @@ -61,7 +61,7 @@ primary care trusts or all schools, then please <dt id="quickly_response">How quickly will I get a response?</dt> -<dd>By law public bodies must respond within 20 days, excluding weekends and +<dd>By law public authorities must respond within 20 days, excluding weekends and any UK bank holidays. The date that the response is due by is shown on the page for your request. You will be emailed if this date goes by without a response, so you can send the public authority another note to hurry them up. diff --git a/app/views/help/unhappy.rhtml b/app/views/help/unhappy.rhtml index f36433ab9..79d2589f7 100644 --- a/app/views/help/unhappy.rhtml +++ b/app/views/help/unhappy.rhtml @@ -13,18 +13,18 @@ <p>... you can</p> <ol> -<li>Ask for an Internal Review at the public body.</li> +<li>Ask for an Internal Review at the public authority.</li> <li>If that doesn't help, complain to the Information Commisioner.</li> </ol> <h1>1. Asking for an Internal Review</h1> -<p>Contact the Freedom of Information officer at the public body and request an +<p>Contact the Freedom of Information officer at the public authority and request an internal review. </p> <p>You should be able to find the email address for this -by searching the website of the public body. If you filed your request using +by searching the website of the public authority. If you filed your request using WhatDoTheyKnow, you can include a link to the page about your request, so the internal review has easy access to all the relevant correspondence. </p> @@ -41,7 +41,7 @@ original decision. <!-- XXX should include brief instructions inline, and link to more detail --> -<p>If you are still unhappy after the public body had had an internal review, +<p>If you are still unhappy after the public authority had had an internal review, then you can complain to the Information Commisioner. To do this read <a href="http://www.ico.gov.uk/complaints/freedom_of_information.aspx">Complaints about Freedom of Information</a> on the Information Commisioner's website. |