diff options
Diffstat (limited to 'app/views/help')
| -rw-r--r-- | app/views/help/about.rhtml | 2 | ||||
| -rw-r--r-- | app/views/help/unhappy.rhtml | 54 |
2 files changed, 56 insertions, 0 deletions
diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml index ac92602bf..f0524ea28 100644 --- a/app/views/help/about.rhtml +++ b/app/views/help/about.rhtml @@ -1,3 +1,5 @@ +<% @title = "About" %> + <dt>Is this site still in development?</dt> <dd>Yes, that's right. The site is currently being tested with a handful of diff --git a/app/views/help/unhappy.rhtml b/app/views/help/unhappy.rhtml new file mode 100644 index 000000000..a76b2c93c --- /dev/null +++ b/app/views/help/unhappy.rhtml @@ -0,0 +1,54 @@ +<% @title = "Unhappy about a Freedom of Information request?" %> + +<h1>Unhappy about the response you got?</h1> + +<p>If ...</p> + +<ul> +<li>You didn't get a reply within 20 working days</li> +<li>You did not get all of the information that you requested <strong>or</strong></li> +<li>Your request was rejected, but without a reason valid under the law</li> +</ul> + +<p>... you can</p> + +<ol> +<li>Ask for an Internal Review at the public body.</li> +<li>If that doesn't help, complain to the Information Commisioner.</li> +</ol> + +<h1>1. Asking for an Internal Review</h1> + +<p>Contact the Freedom of Information officer at the public body and request an +internal review. +</p> + +<p>You should be able to find the email address for this +by searching the website of the public body. If you filed your request using +GovernmentSpy, you can include a link to the page about your request, so the +internal review has easy access to all the relevant correspondence. +</p> + +<p>The Internal Review should take 2-3 weeks for simple cases, and up to 6 +weeks even for complex reviews. You will then either get the information that +you originally requested, or you will be told that the review upholds the +original decision. +</p> + +<!-- XXX need decent link to more detailed instructions --> + +<h1>2. Complaining to the Information Commissioner</h1> + +<!-- XXX should include brief instructions inline, and link to more detail --> + +<p>If you are still unhappy after the public body had had an internal review, +then you can complain to the Information Commisioner. To do this read +<a href="http://www.ico.gov.uk/complaints/freedom_of_information.aspx">Complaints about Freedom of Information</a> +on the Information Commisioner's website. + +<p>Again, you can include a link to your request on GovernmentSpy, or print +out the whole page of your request, to make it easy to send the relevant information +to the Information Commissioner. + + + |