diff options
Diffstat (limited to 'app/views/help')
| -rw-r--r-- | app/views/help/about.rhtml | 27 |
1 files changed, 18 insertions, 9 deletions
diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml index 17666634a..5baea6ed0 100644 --- a/app/views/help/about.rhtml +++ b/app/views/help/about.rhtml @@ -484,13 +484,22 @@ here is that the law says authorities must respond <strong>promptly</strong>.</p <p>If you've got a good reason why the request is going to take a while to process, requesters find it really helpful if you can send a quick email with a -sentence or two saying what is happening. FOI officers often have to do a lot -of <strong>hard work</strong> to answer requests, and this is hidden from the public. We think -it would help everyone to have more of that complexity visible.</p> +sentence or two saying what is happening. </p> -<p>All that said, WhatDoTheyKnow does attempt to show the maximum legal -deadline. Here is the complex detail of how we calculate it, and some things we -currently get wrong.</p> +<p>FOI officers often have to do a lot of <strong>hard work</strong> to answer +requests, and this is hidden from the public. We think it would help everyone +to have more of that complexity visible.</p> + +</dd> + +<dt id="days2">But really, you calculated it wrong!<a href="#days2">#</a> </dt> + +<dd> + +<p>The answer to the previous question not withstanding, WhatDoTheyKnow does +attempt to show the maximum legal deadline for response to each request. Here is +the complex detail of how we calculate it, and some things we currently get +wrong.</p> <ul> @@ -498,9 +507,9 @@ currently get wrong.</p> as "day zero", even if it was delivered late in the evening. Days end at midnight. We then count the next working day as "day one", and so on up to 20 days.</li> -<li>If the day the request email was sent was a non-working day, we count the -next working day as "day zero". This isn't required by law, but it is an extra -extension that some authorities expect.</li> +<li>If the day the request email was delivered was a non-working day, we count +the next working day as "day one". Delivery is delivery, even if it happened on +the weekend. Some authorities <a href="http://www.whatdotheyknow.com/request/policy_regarding_body_scans#incoming-1100">disagree with this</a>, our lawyer disagrees with them. </li> <li>We don't currently count extensions for Public Interest tests. Sorry about that, we're working on how best to present it on the site.</li> |