diff options
Diffstat (limited to 'app')
| -rw-r--r-- | app/controllers/request_controller.rb | 4 | ||||
| -rw-r--r-- | app/views/help/unhappy.rhtml | 22 |
2 files changed, 17 insertions, 9 deletions
diff --git a/app/controllers/request_controller.rb b/app/controllers/request_controller.rb index f891c981a..da0641287 100644 --- a/app/controllers/request_controller.rb +++ b/app/controllers/request_controller.rb @@ -4,7 +4,7 @@ # Copyright (c) 2007 UK Citizens Online Democracy. All rights reserved. # Email: francis@mysociety.org; WWW: http://www.mysociety.org/ # -# $Id: request_controller.rb,v 1.140 2008-11-11 13:59:26 francis Exp $ +# $Id: request_controller.rb,v 1.141 2008-11-17 18:33:04 francis Exp $ class RequestController < ApplicationController @@ -301,7 +301,7 @@ class RequestController < ApplicationController elsif @info_request.calculate_status == 'gone_postal' redirect_to respond_to_last_url(@info_request) + "?gone_postal=1" elsif @info_request.calculate_status == 'internal_review' - flash[:notice] = "Thank you! Hopefully your wait isn't too long." + flash[:notice] = "<p>Thank you! Hopefully your wait isn't too long.</p><p>You should get a response within 20 days, or be told if it will take longer (<a href=\"" + unhappy_url(@info_request) + "#internal-review\").</p>" redirect_to request_url(@info_request) elsif @info_request.calculate_status == 'requires_admin' flash[:notice] = "Please use the form below if you would like to tell us what is unusual about the response." diff --git a/app/views/help/unhappy.rhtml b/app/views/help/unhappy.rhtml index 5362d57f9..10482bde4 100644 --- a/app/views/help/unhappy.rhtml +++ b/app/views/help/unhappy.rhtml @@ -31,15 +31,19 @@ to your request '<%=request_link(@info_request) %>'? <% if !@info_request.nil? %> Choose <%= link_to "request an internal review", show_response_no_followup_url(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup" %> and then write a message asking the authority to review your request. <% else %> - Go to your request on WhatDoTheyKnow and choose "request an internal review" - at the bottom of the page. Then write a message asking for an internal - review of your request. You may want to include a link to the request page, - to make it clear which request you are talking about. + At the bottom of the relevant request page on WhatDoTheyKnow choose + "request an internal review". Then write a message asking for an internal + review of your request. You may want to include a link to the + request page, to make it clear which request you are talking about. <% end %> </p> -<p>The internal review should take 2-3 weeks for simple cases, and up to 6 -weeks even for complex reviews. You will then either get the information that +<p>Internal reviews should be quick. If one takes longer than 20 working days +then the authority should write and let you know, and it should never take +longer than 40 working days (see this +<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_5.pdf">good +practice guide</a>). +You will then either get the information that you originally requested, or you will be told that the review upholds the original decision. </p> @@ -59,9 +63,13 @@ Information Commisioner, either <% else %> include a link to your request on WhatDoTheyKnow <% end %> -in your complaint or print out the whole page of your request. +in your complaint or print out the whole page of your request and all attachments. </p> +<p>WhatDoTheyKnow has no special facilities for handling a request at this stage - it +passes into the Information Commissioner's system. You can leave annotations on your +request keeping people informed of progress.</p> + <p>A warning. There is a backlog of work at the Information Commissioner, and it can take literally years to get resolution from them. If you reach this point, you should accept that you won't get the information quickly by this means. Maybe |