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diff --git a/doc/INSTALL.md b/doc/INSTALL.md
index 656b96467..bb8c7de21 100644
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@@ -266,3 +266,16 @@ is supplied in `../conf/varnish-alaveteli.vcl`.
Did you remember to remove the file `alaveteli/config/rails_env.rb`
as described above? It's created every time you run
`script/rails-post-deploy`
+
+* **Non-ASCII characters are being displayed as asterisks in my incoming messages**
+
+ We rely on `elinks` to convert HTML email to plain text.
+ Normally, the encoding should just work, but under some
+ circumstances it appears that `elinks` ignores the parameters
+ passed to it from Alaveteli.
+
+ To force `elinks` always to treat input as UTF8, add the following
+ to `/etc/elinks/elinks.conf`:
+
+ set document.codepage.assume = "utf-8"
+