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Diffstat (limited to 'docs/running/holding_pen.md')
| -rw-r--r-- | docs/running/holding_pen.md | 7 |
1 files changed, 6 insertions, 1 deletions
diff --git a/docs/running/holding_pen.md b/docs/running/holding_pen.md index 24d8079b0..5b7f08bec 100644 --- a/docs/running/holding_pen.md +++ b/docs/running/holding_pen.md @@ -60,6 +60,10 @@ There are several reasons why a message might end up in the holding pen: they have misunderstood how the addresses are formed, or maybe it's a deliberate attempt to send spam. +* **the response is to a request that has been deleted**<br> + If you [delete a request]({{ site.baseurl }}docs/running/requests/#deleting-a-request), + Alaveteli cannot deliver responses to it. + * **the response has been rejected and rejections are set to go to the holding pen**<br> Incoming mail that is correctly addressed but not accepted for the request goes into the holding pen if the request's `handle_rejected_responses` @@ -67,7 +71,8 @@ There are several reasons why a message might end up in the holding pen: the sender, or simply deleting it). Responses may be rejected for various reasons — for example, if a response is sent from an unrecognised email address for a request whose *Allow new responses from* setting is - `authority_only`. + `authority_only`. See instructions on + [how to manage requests]({{site.baseurl}}docs/running/requests/) for details. ## What to do: redeliver or delete |