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Next (things that will reduce admin time mainly)
====
+Add Auto-Submitted: auto-generated/auto-replied headers in all appropriate places
+Make sure done according to RFC: http://tools.ietf.org/html/rfc3834
+
Private policy wiki to put administrative documentation e.g. what to do with a
notification of possibly libelous material, how to handle common support email
types etc.
Factor out "defunct/not_apply" from request_email into own field.
-
Check up on how the public old request status editing is being used in
practice. Think about UI a bit more to try and up rate, and UI of
alerts to requester.