From 27bc8d11fb74a3867604a1301c9a4d0cef8aeca1 Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Fri, 19 Sep 2014 17:58:34 +0100 Subject: Use 'user support' consistently rather than 'user interaction' --- docs/running/admin_manual.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) (limited to 'docs/running/admin_manual.md') diff --git a/docs/running/admin_manual.md b/docs/running/admin_manual.md index 567e6cf5e..be0bd9d36 100644 --- a/docs/running/admin_manual.md +++ b/docs/running/admin_manual.md @@ -49,7 +49,7 @@ During that week, the tasks broke down as follows: * 2 requests that have been marked as needing admin attention * 2 things marked as errors (message refused by server - spam, full mailbox, etc) to fix -### User interaction tasks +### User support tasks * 16 general, daily admin: i.e. things that resulted in admin actions on the site (bounces, misdelivered responses, etc) @@ -59,9 +59,9 @@ During that week, the tasks broke down as follows: * 3 requests to redact personal information * 2 requests to redact defamatory information -## Types of user interaction +## User support -There follows a breakdown of the most common kinds of user interaction. It's +There follows a breakdown of the most common kinds of user support. It's intended for use as a guide to the kind of policies and training that a support team might need to develop. -- cgit v1.2.3