diff options
| -rw-r--r-- | lib/views/help/about.es.html.erb | 8 | ||||
| -rw-r--r-- | lib/views/help/unhappy.html.erb | 110 | ||||
| -rw-r--r-- | lib/views/help/unhappy.nb.html.erb | 110 |
3 files changed, 220 insertions, 8 deletions
diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb deleted file mode 100644 index 9588249..0000000 --- a/lib/views/help/about.es.html.erb +++ /dev/null @@ -1,8 +0,0 @@ -<% @title = "Sobre" %> -<%#-*- coding: utf8 -*-%> -<%= render :partial => 'sidebar' %> - -<div id="left_column_flip"> - <h1>¡Bonjiorno amis!</h1> - <p>Esta sito tu aidare a faire los requestio</p> -</div> diff --git a/lib/views/help/unhappy.html.erb b/lib/views/help/unhappy.html.erb new file mode 100644 index 0000000..79e3f82 --- /dev/null +++ b/lib/views/help/unhappy.html.erb @@ -0,0 +1,110 @@ +<% @title = "Unhappy about a Freedom of Information request?" %> + + +<% if !@info_request.nil? %> +<h1>Unhappy about the response you got +to your request '<%=request_link(@info_request) %>'? +</h1> +<% else %> +<h1>Unhappy about the response you got?</h1> +<% end %> + +<p>If ...</p> + +<ul> +<li>You didn't get a reply within 20 working days</li> +<li>You did not get all of the information that you requested <strong>or</strong></li> +<li>Your request was refused, but without a reason valid under the law</li> +</ul> + +<p>... you can</p> + +<ol> +<li>Ask for an <strong>internal review</strong> at the public authority.</li> +<li>If that doesn't help, complain to the <strong>Information Commissioner</strong>.</li> +<li>Either way, also <strong>use other means</strong> to answer your question.</li> +</ol> + +<h1 id="internal_review">1. Asking for an internal review <a class="hover_a" href="#internal_review">#</a> </h1> + +<p> +<% if !@info_request.nil? %> + <%= link_to "Request an internal review", show_response_no_followup_path(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup", :class => 'link_button_green' %> and then write a message asking the authority to review your request. +<% else %> + At the bottom of the relevant request page on <%= site_name %> choose + "request an internal review". Then write a message asking for an internal + review of your request. You may want to include a link to the + request page, to make it clear which request you are talking about. +<% end %> +</p> + +<p>Internal reviews should be quick. If one takes longer than 20 working days +then the authority should write and let you know, and it should never take +longer than 40 working days (see this +<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_5.pdf">good +practice guide</a>). +You will then either get the information that +you originally requested, or you will be told that the review upholds the +original decision. +</p> + +<h1 id="complaining">2. Complaining to the Information Commissioner <a class="hover_a" href="#complaining">#</a> </h1> + +<p>If you are still unhappy after the public authority has done their internal review, +then you can complain to the Information Commissioner. To do this read +<a href="http://www.ico.gov.uk/complaints/freedom_of_information.aspx">Complaints about Freedom of Information</a> +on the Information Commissioner's website. If you requested information from a Scottish +authority, then <a href="http://www.itspublicknowledge.info/YourRights/HowToAppeal/Appeal.asp">appeal +to the Scottish Information Commissioner</a>. +</p> + +<p>To make it easier to send the relevant information to the +Information Commissioner, either +<% if !@info_request.nil? %> + include a link to your request + <strong><%=h request_url(@info_request) %></strong> +<% else %> + include a link to your request on <%= site_name %> +<% end %> +in your complaint or print out the whole page of your request and all attachments. +</p> + +<p><%= site_name %> has no special facilities for handling a request at this stage - it +passes into the Information Commissioner's system. You can leave annotations on your +request keeping people informed of progress.</p> + +<p>A warning. There is a backlog of work at the Information Commissioner, and +it can take literally years to get resolution from them. If you reach this point, +you should accept that you won't get the information quickly by this means. Maybe +you want to help the fight to improve Freedom of Information, or maybe +getting the information slowly is still worthwhile. You can also try and +get the information by <strong>other means...</strong></p> + +<h1 id="other_means">3. Using other means to answer your question <a class="hover_a" href="#other_means">#</a> </h1> + +<p>You can try persuing your problem or your research in other ways. + +<ul> +<li>Make a <strong>new FOI request</strong> for summary information, or for +documentation relating indirectly to matters in your refused request. +<a href="<%= help_contact_path %>">Ask us for ideas</a> if you're stuck.</li> +<li>If any <strong>other public authorities</strong> or publicly owned companies are involved, +then make FOI requests to them.</li> +<li>Write to <strong>your MP</strong> or other politician using <a +href="http://www.writetothem.com">WriteToThem</a> and ask for their help +finding the answer. MPs can write directly to ministers or departments, and +can ask written questions in the House of Commons. Councillors in local authorities +can talk directly to council officers.</li> +<li>Ask <strong>other researchers</strong> who are interested in a similar +issue to yours for ideas. You can sometimes find them by browsing this site; +contact any registered user from their page. There may be an Internet +forum or group that they hang out in. If it is a local matter, use <a +href="http://www.groupsnearyou.com">GroupsNearYou</a> to find such a +forum.</li> +<li><strong>Start a pledge</strong> on <a href="http://www.pledgebank.com">PledgeBank</a> to get +others to act together with you. For example, you could arrange a meeting with +staff from the authority. Or you could form a small local campaigns group. +</ul> + + + diff --git a/lib/views/help/unhappy.nb.html.erb b/lib/views/help/unhappy.nb.html.erb new file mode 100644 index 0000000..79e3f82 --- /dev/null +++ b/lib/views/help/unhappy.nb.html.erb @@ -0,0 +1,110 @@ +<% @title = "Unhappy about a Freedom of Information request?" %> + + +<% if !@info_request.nil? %> +<h1>Unhappy about the response you got +to your request '<%=request_link(@info_request) %>'? +</h1> +<% else %> +<h1>Unhappy about the response you got?</h1> +<% end %> + +<p>If ...</p> + +<ul> +<li>You didn't get a reply within 20 working days</li> +<li>You did not get all of the information that you requested <strong>or</strong></li> +<li>Your request was refused, but without a reason valid under the law</li> +</ul> + +<p>... you can</p> + +<ol> +<li>Ask for an <strong>internal review</strong> at the public authority.</li> +<li>If that doesn't help, complain to the <strong>Information Commissioner</strong>.</li> +<li>Either way, also <strong>use other means</strong> to answer your question.</li> +</ol> + +<h1 id="internal_review">1. Asking for an internal review <a class="hover_a" href="#internal_review">#</a> </h1> + +<p> +<% if !@info_request.nil? %> + <%= link_to "Request an internal review", show_response_no_followup_path(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup", :class => 'link_button_green' %> and then write a message asking the authority to review your request. +<% else %> + At the bottom of the relevant request page on <%= site_name %> choose + "request an internal review". Then write a message asking for an internal + review of your request. You may want to include a link to the + request page, to make it clear which request you are talking about. +<% end %> +</p> + +<p>Internal reviews should be quick. If one takes longer than 20 working days +then the authority should write and let you know, and it should never take +longer than 40 working days (see this +<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_5.pdf">good +practice guide</a>). +You will then either get the information that +you originally requested, or you will be told that the review upholds the +original decision. +</p> + +<h1 id="complaining">2. Complaining to the Information Commissioner <a class="hover_a" href="#complaining">#</a> </h1> + +<p>If you are still unhappy after the public authority has done their internal review, +then you can complain to the Information Commissioner. To do this read +<a href="http://www.ico.gov.uk/complaints/freedom_of_information.aspx">Complaints about Freedom of Information</a> +on the Information Commissioner's website. If you requested information from a Scottish +authority, then <a href="http://www.itspublicknowledge.info/YourRights/HowToAppeal/Appeal.asp">appeal +to the Scottish Information Commissioner</a>. +</p> + +<p>To make it easier to send the relevant information to the +Information Commissioner, either +<% if !@info_request.nil? %> + include a link to your request + <strong><%=h request_url(@info_request) %></strong> +<% else %> + include a link to your request on <%= site_name %> +<% end %> +in your complaint or print out the whole page of your request and all attachments. +</p> + +<p><%= site_name %> has no special facilities for handling a request at this stage - it +passes into the Information Commissioner's system. You can leave annotations on your +request keeping people informed of progress.</p> + +<p>A warning. There is a backlog of work at the Information Commissioner, and +it can take literally years to get resolution from them. If you reach this point, +you should accept that you won't get the information quickly by this means. Maybe +you want to help the fight to improve Freedom of Information, or maybe +getting the information slowly is still worthwhile. You can also try and +get the information by <strong>other means...</strong></p> + +<h1 id="other_means">3. Using other means to answer your question <a class="hover_a" href="#other_means">#</a> </h1> + +<p>You can try persuing your problem or your research in other ways. + +<ul> +<li>Make a <strong>new FOI request</strong> for summary information, or for +documentation relating indirectly to matters in your refused request. +<a href="<%= help_contact_path %>">Ask us for ideas</a> if you're stuck.</li> +<li>If any <strong>other public authorities</strong> or publicly owned companies are involved, +then make FOI requests to them.</li> +<li>Write to <strong>your MP</strong> or other politician using <a +href="http://www.writetothem.com">WriteToThem</a> and ask for their help +finding the answer. MPs can write directly to ministers or departments, and +can ask written questions in the House of Commons. Councillors in local authorities +can talk directly to council officers.</li> +<li>Ask <strong>other researchers</strong> who are interested in a similar +issue to yours for ideas. You can sometimes find them by browsing this site; +contact any registered user from their page. There may be an Internet +forum or group that they hang out in. If it is a local matter, use <a +href="http://www.groupsnearyou.com">GroupsNearYou</a> to find such a +forum.</li> +<li><strong>Start a pledge</strong> on <a href="http://www.pledgebank.com">PledgeBank</a> to get +others to act together with you. For example, you could arrange a meeting with +staff from the authority. Or you could form a small local campaigns group. +</ul> + + + |