diff options
| -rw-r--r-- | assets/stylesheets/custom.css.scss | 5 | ||||
| -rw-r--r-- | lib/views/help/unhappy.nb.html.erb | 114 |
2 files changed, 51 insertions, 68 deletions
diff --git a/assets/stylesheets/custom.css.scss b/assets/stylesheets/custom.css.scss index b56ace6..1a2f6e0 100644 --- a/assets/stylesheets/custom.css.scss +++ b/assets/stylesheets/custom.css.scss @@ -270,6 +270,11 @@ color:#781800; div.controller_help h1 a,#logged_in_bar a,#logged_in_bar a:visited{ color:#FDFDFD; } + +div.controller_help h1 a { +color:#487890; +} + #stepwise_make_request strong { color: #000; } diff --git a/lib/views/help/unhappy.nb.html.erb b/lib/views/help/unhappy.nb.html.erb index 79e3f82..9d3c490 100644 --- a/lib/views/help/unhappy.nb.html.erb +++ b/lib/views/help/unhappy.nb.html.erb @@ -1,62 +1,56 @@ -<% @title = "Unhappy about a Freedom of Information request?" %> +<% @title = "Misfornøyd med innsynsforespørselen?" %> <% if !@info_request.nil? %> -<h1>Unhappy about the response you got -to your request '<%=request_link(@info_request) %>'? +<h1>Misfornøyd med svaret du fikk +på henvendelsen '<%=request_link(@info_request) %>'? </h1> <% else %> -<h1>Unhappy about the response you got?</h1> +<h1>Misfornøyd med svaret?</h1> <% end %> -<p>If ...</p> +<p>Om ...</p> <ul> -<li>You didn't get a reply within 20 working days</li> -<li>You did not get all of the information that you requested <strong>or</strong></li> -<li>Your request was refused, but without a reason valid under the law</li> + <li>Du ikke har fått svar innen 5 arbeidsdager</li> + <li>Du ønsker en utvidet begrunnelse av et avslag</li> + <li>Henvendelsen ble avslått, men uten å vise til en gyldig grunn</li> </ul> -<p>... you can</p> +<p>... du kan</p> <ol> -<li>Ask for an <strong>internal review</strong> at the public authority.</li> -<li>If that doesn't help, complain to the <strong>Information Commissioner</strong>.</li> -<li>Either way, also <strong>use other means</strong> to answer your question.</li> + <li>Du kan <strong>klage på avslaget</strong> fra myndigheten.</li> + <li>Du kan også forsøke <strong>andre metoder</strong> for å få svar på spørsmålet dit. </ol> -<h1 id="internal_review">1. Asking for an internal review <a class="hover_a" href="#internal_review">#</a> </h1> +<h1 id="internal_review">1. Klage på svaret <a class="hover_a" href="#internal_review">#</a> </h1> <p> <% if !@info_request.nil? %> - <%= link_to "Request an internal review", show_response_no_followup_path(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup", :class => 'link_button_green' %> and then write a message asking the authority to review your request. + <%= link_to "Klag på svaret", show_response_no_followup_path(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup", :class => 'link_button_green' %> og skriv en melding om hva du klager på. <% else %> - At the bottom of the relevant request page on <%= site_name %> choose - "request an internal review". Then write a message asking for an internal - review of your request. You may want to include a link to the - request page, to make it clear which request you are talking about. + Velg "Klag på svaret" nederst på henvendelsessiden på <%= site_name %>, + og skriv en melding hvor du sier at du klager og hva det er du + klager på. Du kan legge med en lenke til henvendelsessiden, for å + klargjøre hvilken henvendelse du skriver om. <% end %> </p> -<p>Internal reviews should be quick. If one takes longer than 20 working days -then the authority should write and let you know, and it should never take -longer than 40 working days (see this -<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_5.pdf">good -practice guide</a>). -You will then either get the information that -you originally requested, or you will be told that the review upholds the -original decision. +<p>Behandlingen av klagen skal skje raskt. Om det tar mer enn 5 dager +bør du få beskjed om dette. Du klager direkte til myndigheten som har +gitt asvlag. Det bør aldri ta mer enn 30 dager å få behandlet +klagen. Du vil enten få den orginale informasjonen du ba om, eller så + vil du bli fortalt at avslaget opprettholdes. </p> -<h1 id="complaining">2. Complaining to the Information Commissioner <a class="hover_a" href="#complaining">#</a> </h1> -<p>If you are still unhappy after the public authority has done their internal review, -then you can complain to the Information Commissioner. To do this read -<a href="http://www.ico.gov.uk/complaints/freedom_of_information.aspx">Complaints about Freedom of Information</a> -on the Information Commissioner's website. If you requested information from a Scottish -authority, then <a href="http://www.itspublicknowledge.info/YourRights/HowToAppeal/Appeal.asp">appeal -to the Scottish Information Commissioner</a>. -</p> +<h1 id="complaining">2. Klage til Kongen i statsråd eller Sivilombudsmannen <a class="hover_a" href="#complaining">#</a> </h1> + +<p>Er du fortsatt misfornøyd etter at klagen din er behandlet, da kan +du klage til Kongen i statsråd eller Sivilombudsmannen. Det er best om +du da skriver ut hele henvendelsen og sender dette på papir med alle +vedlegg.</p> <p>To make it easier to send the relevant information to the Information Commissioner, either @@ -69,42 +63,26 @@ Information Commissioner, either in your complaint or print out the whole page of your request and all attachments. </p> -<p><%= site_name %> has no special facilities for handling a request at this stage - it -passes into the Information Commissioner's system. You can leave annotations on your -request keeping people informed of progress.</p> +<p><%= site_name %> har ikke et system for å håndtere slike +klager. Men om du klager er det fint om du legger inn en kommentar på +saken, slik at folk kan holde seg orientert.</p> -<p>A warning. There is a backlog of work at the Information Commissioner, and -it can take literally years to get resolution from them. If you reach this point, -you should accept that you won't get the information quickly by this means. Maybe -you want to help the fight to improve Freedom of Information, or maybe -getting the information slowly is still worthwhile. You can also try and -get the information by <strong>other means...</strong></p> +<p>Du kan også forsøke å få tak i informasjonen på <strong>andre måter...</strong></p> -<h1 id="other_means">3. Using other means to answer your question <a class="hover_a" href="#other_means">#</a> </h1> +<h1 id="other_means">3. Andre metoder for å få informasjonen <a class="hover_a" href="#other_means">#</a> </h1> -<p>You can try persuing your problem or your research in other ways. +<p>Du kan forsøke å forfølge saken din på andre måter. -<ul> -<li>Make a <strong>new FOI request</strong> for summary information, or for -documentation relating indirectly to matters in your refused request. -<a href="<%= help_contact_path %>">Ask us for ideas</a> if you're stuck.</li> -<li>If any <strong>other public authorities</strong> or publicly owned companies are involved, -then make FOI requests to them.</li> -<li>Write to <strong>your MP</strong> or other politician using <a -href="http://www.writetothem.com">WriteToThem</a> and ask for their help -finding the answer. MPs can write directly to ministers or departments, and -can ask written questions in the House of Commons. Councillors in local authorities -can talk directly to council officers.</li> -<li>Ask <strong>other researchers</strong> who are interested in a similar -issue to yours for ideas. You can sometimes find them by browsing this site; -contact any registered user from their page. There may be an Internet -forum or group that they hang out in. If it is a local matter, use <a -href="http://www.groupsnearyou.com">GroupsNearYou</a> to find such a -forum.</li> -<li><strong>Start a pledge</strong> on <a href="http://www.pledgebank.com">PledgeBank</a> to get -others to act together with you. For example, you could arrange a meeting with -staff from the authority. Or you could form a small local campaigns group. + <ul> + <li>Lag en <strong>ny innsynsforespørsel</strong> hvor du + oppsummerer, eller for dokumentasjon som er indirekte relatert til + avslått henvendelse. <strong>Spør oss gjerne om idéer</strong> om + du står fast.</li> + <li>Om <strong>andre myndigheter</strong> har informasjonen, kan + du gjøre en innsynshenvendelse der.</li> + <li>Skriv til en av dine <strong>stortingspolitikere</strong>, + eller andre organisasjoner og spør om de kan hjelpe deg.</li> + <li>Spør andre personer som er interessert i lignende + informasjon. Du kan finne de ved å titte rundt her; kontakt + registrerte brukere fra siden deres.</li> </ul> - - - |