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diff --git a/lib/views/help/officers.nb_NO.html.erb b/lib/views/help/officers.nb_NO.html.erb new file mode 100644 index 0000000..a50d981 --- /dev/null +++ b/lib/views/help/officers.nb_NO.html.erb @@ -0,0 +1,213 @@ +<% @title = "Saksbehandlere" %> + +<%= render :partial => 'sidebar' %> + +<div id="left_column_flip"> + <h1 id="officers"><%= @title %> <a href="#officers">#</a> </h1> + + <dl> + + <dt id="top">Jeg kom hit ved å følge lenka nederst i en innsynsbegjæring, hva skjer? <a href="#top">#</a> </dt> + + <dd><p><%= site_name %> er en tjeneste som driftes av frivillige. Den hjelper vanlige innbyggere å lage innsynsbegjæringer, og å følge med på og dele svaret.</p> + + <p>Innsynsbegjæringen du fikk ble sendt av noen ved hjelp av <%= site_name %>. Det er enkelt for deg å svare på henvendelsen, akkuratt som du ville gjort med enhver annen henvendelse fra en person. Den eneste forskjelligen er at svaret blir publisert på Internettet automatisk. + </p> + <p>Om du har personvern- eller andre bekymringer, vennligst les svarene nedenfor. Du vil kanskje også lese dette <a + href="<%= help_about_path %>">introduksjon til <%= site_name %></a>for å finne ut hvordan tjenesten fungerer sett fra en brukes synsvinkel. Du kan også søke på tjeensten for å finne myndigheten du jobber for, og se status på alle henvendelser som er utført ved hjelp av dette nettstedet. + + <p>Sist, vi setter pris på kommentarer og tanker fra saksbehandlere, det er fint om du lar <a href="<%= help_contact_path %>">hører fra deg</a>. + </p> + </dd> + + <dt id="responses">Hvorfor publiserer dere svarene fra innsynsbegjæringene? <a href="#responses">#</a> </dt> + + <dd>Vi mener det er flere gode grunner for det. Det viktigste er at det vil oppfordre befolkningen til å interessere seg mer og involvere seg i statens virksomhet. Vi håper det også vil redusere antall dupliserte henvendelser på alle tema som den offentlige mynidgheten mottar. Siden innsynshenvendelsene inneholder offentlig informasjon, som alle enkelt kan be om igjen, ser vi ingen grunner for ikke å spre informasjonen. + </dd> + + <dt id="realpeople">Er menneskene som lager henvendelsene virkelig mennesker? <a href="#realpeople">#</a> </dt> + + <dd>Ja. For at vi skal kunne holde orden på svarene, bruker vi data-genererte e-epost adresser for hver henvendelse. Men hver bruker må registrere seg på tjenesten med en unik e-post adresse som vi verifiserer. Du kan søke på siden for å finne en liste over alle innsynshenvendelser en person har utført. + </dd> + + <!--<dt id="email_only">An email isn't a sufficient address for an FOI request! <a href="#email_only">#</a> </dt> + + <dd>Yes it is. This + <a href="http://www.whatdotheyknow.com/request/1142/response/2894/attach/5/20080806100741260.pdf">letter from the ICO to Rother District Council</a> gives guidance on the matter, specifically + in the context of requests made via WhatDoTheyKnow. + </dd> + + <dt id="vexatious">Aren't you making lots of vexatious requests? <a href="#vexatious">#</a> </dt> + + <dd><p>WhatDoTheyKnow is not making any requests. We are sending requests on + behalf of our users, who are real people making the requests. </p> + <p>Look at it like this - if lots of different people made requests from + different Hotmail email addresses, then you would not think that Microsoft were + making vexatious requests. It is exactly the same if lots of requests are made + via WhatDoTheyKnow. Moreover, since all requests are public it is much easier + for you to see if one of our users is making vexatious requests. </p> + <p>If that isn't enough for you, the + <a href="http://www.whatdotheyknow.com/request/1142/response/2894/attach/5/20080806100741260.pdf">letter from the ICO to Rother District Council</a> gives some guidance on the matter.</p> + </dd> +--> + <dt id="spam_problems">Jeg kan se en henvendelse på <= site_name %>, men vi fikk den aldri på epost!<a href="#spam_problems">#</a> </dt> + <dd><p>Hvis en henvendelse vises på sidene, har vi forsøkt å sende den til myndigheten på epost. Leveransefeil vil på eposten vil automatisk vises på sidene. Du kan selv sjekke hvilken epost adresse vi benytter ved å benytte "Vis e-post adresse for innsyn" lenken som vises på siden til myndigheten. <a href="<%= help_contact_path %>">Kontakt oss</a> om du har en bedre adresse vi kan bruke.</p> + <p>Henvendelsen kommer noen ganger ikke frem fordi de blir fjernet i stillhet av "spam filtrene" i IKT-avdelingen til organisasjonen. Myndighetene kan sikre seg mot at dette ikke skjer ved å be IKT "hvitliste" alle eposter fra <strong>@mimesbronn.no</strong>. + Om du <a href="<%= help_contact_path %>">spør oss</a> vil vi videresende alle henvendelser, og/eller gi tekniske detaljer slik at IKT kan finne ut hvor det ble av meldingen. + </p> + + <p>Til slutt, du kan også svare på henvendelser fra nettleseren din, uten å bruke epost, ved å benytte "respond to request TODO" lenke nederst på siden til henvendelsen.</p> + </dd> + + <dt id="days">How do you calculate the deadline shown on request pages?<a href="#days">#</a> </dt> + + <dd> + <p>The Freedom of Information Act says:</p> + + <blockquote><p>A public authority must comply with section 1(1) <strong>promptly</strong> and + in any event not later than the twentieth working day following the date of + receipt.</p></blockquote> + + <p>The nerdy detail of exactly how weekends are counted, and what happens if + the request arrives out of office hours, is just that - detail. What matters + here is that the law says authorities must respond <strong>promptly</strong>.</p> + + <p>If you've got a good reason why the request is going to take a while to + process, requesters find it really helpful if you can send a quick email with a + sentence or two saying what is happening. </p> + + <p>FOI officers often have to do a lot of <strong>hard work</strong> to answer + requests, and this is hidden from the public. We think it would help everyone + to have more of that complexity visible.</p> + + </dd> + + <dt id="days2">But really, how do you calculate the deadline?<a href="#days2">#</a> </dt> + + <dd> + + <p>Please read the answer to the previous question first. Legally, authorities + must respond <strong>promptly</strong> to FOI requests. If they fail to do that, + it is best if they show the hard work they are doing by explaining what is + taking the extra time to do. + </p> + + <p>That said, WhatDoTheyKnow does show the maximum legal deadline + for response on each request. Here's how we calculate it.</p> + + <ul> + + <li>If the day we deliver the request by email is a working day, we count that + as "day zero", even if it was delivered late in the evening. Days end at + midnight. We then count the next working day as "day one", and so on up to + <strong>20 working days</strong>.</li> + + <li>If the day the request email was delivered was a non-working day, we count + the next working day as "day one". Delivery is delivery, even if it happened on + the weekend. Some authorities <a href="http://www.whatdotheyknow.com/request/policy_regarding_body_scans#incoming-1100">disagree with this</a>, our lawyer disagrees with them. </li> + + <li>Requesters are encouraged to mark when they have <strong>clarified</strong> + their request so the clock resets, but sometimes they get this wrong. If you + see a problem with a particular request, let us know and we'll fix it.</li> + </ul> + + <p>The date thus calculated is shown on requests with the text "By law, + Liverpool City Council should normally have responded by...". There is only + one case which is not normal, see the next question about + <a href="#public_interest_test">public interest test time extensions</a>. + </p> + + <p>Schools are also a special case, which WhatDoTheyKnow displays differently. + </p> + + <ul> + <li>Since June 2009, <strong>schools</strong> have "20 working days + disregarding any working day which is not a school day, or 60 working days, + whichever is first" (<a href="http://www.opsi.gov.uk/si/si2009/draft/ukdsi_9780111477632_en_1">FOI (Time for Compliance with Request) Regulations 2009</a>). WhatDoTheyKnow indicates on requests to schools that the 20 day deadline is only + during term time, and shows them as definitely overdue after 60 working days + </li> + </ul> + + <p>If you're getting really nerdy about all this, read the <a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/timeforcompliance.pdf">detailed ICO guidance</a>. + Meanwhile, remember that the law says authorities must respond + <strong>promptly</strong>. That's really what matters.</p> + + </dd> + + <dt id="public_interest_test">How do you reflect time extensions for public interest tests?<a href="#public_interest_test">#</a> </dt> + + <dd> + + <p>The Freedom of Information Act lets authorities claim an indefinite time + extension when applying a <strong>public interest test</strong>. Information + Commissioner guidance says that it should only be used in "exceptionally + complex" cases + (<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_4.pdf">FOI Good Practice Guidance No. 4</a>). + WhatDoTheyKnow doesn't specifically handle this case, which is why we use the + phrase "should normally have responded by" when the 20 working day time is + exceeded. + </p> + + <p>The same guidance says that, even in exceptionally complex cases, no + Freedom of Information request should take more than <strong>40 working days</strong> + to answer. WhatDoTheyKnow displays requests which are overdue by that much + with stronger wording to indicate they are definitely late. + </p> + + <p>The Freedom of Information (Scotland) Act does not allow such a public + interest extension. WhatDoTheyKnow would like to see the law changed to either + remove the extension from the UK Act, or to reintroduce an absolute time limit + of 40 working days even with the extension (the House of Lords <a + href="http://www.publicwhip.org.uk/division.php?date=2000-10-17&number=1&house=lords">voted + to remove</a> provision for such a time limit during the initial passage + of the UK Act through Parliament). + </p> + </dd> + + <dt id="large_file">How can I send a large file, which won't go by email?<a href="#large_file">#</a> </dt> + + <dd>Instead of email, you can respond to a request directly from your web + browser, including uploading a file. To do this, choose "respond to request" at + the bottom of the request's page. <a href="<%= help_contact_path %>">Contact us</a> if it + is too big for even that (more than, say, 50Mb). + </dd> + + <dt id="names">Why do you publish the names of civil servants and the text of emails? <a href="#names">#</a> </dt> + + <dd>We consider what officers or servants do in the course of their employment + to be public information. We will only remove content in exceptional + circumstances, see our <a href="<%= help_privacy_path(:anchor => 'takedown') %>">take down policy</a>. + </dd> + + <dt id="mobiles">Do you publish email addresses or mobile phone numbers? <a href="#mobiles">#</a> </dt> + + <dd><p>To prevent spam, we automatically remove most emails and some mobile numbers from + responses to requests. Please <a href="<%= help_contact_path %>">contact us</a> if we've + missed one. + For technical reasons we don't always remove them from attachments, such as certain PDFs.</p> + <p>If you need to know what an address was that we've removed, please <a + href="<%= help_contact_path %>">get in touch with us</a>. Occasionally, an email address + forms an important part of a response and we will post it up in an obscured + form in an annotation. + </dd> + + <dt id="copyright"><a id="commercial"></a>What is your policy on copyright of documents?<a href="#copyright">#</a> </dt> + + <dd>Our Freedom of Information law is "applicant blind", so anyone in the + world can request the same document and get a copy of it. + + If you think our making a document available on the internet infringes your + copyright, you may <a href="<%= help_contact_path %>">contact us</a> and ask us + to take it down. However, to save tax payers' money by preventing duplicate + requests, and for good public relations, we'd advise you not to do that. + </dd> + + </dl> + + <p><strong>If you haven't already</strong>, read <a href="<%= help_about_path %>">the introduction</a> --> + <br><strong>Otherwise</strong>, the <a href="<%= help_credits_path %>">credits</a> or the <a href="<%= help_api_path %>">programmers API</a> --> + + <div id="hash_link_padding"></div> +</div> + + |