diff options
Diffstat (limited to 'lib/views/help/officers.rhtml')
| -rw-r--r-- | lib/views/help/officers.rhtml | 44 |
1 files changed, 22 insertions, 22 deletions
diff --git a/lib/views/help/officers.rhtml b/lib/views/help/officers.rhtml index 9d2bfd2..6636fef 100644 --- a/lib/views/help/officers.rhtml +++ b/lib/views/help/officers.rhtml @@ -9,17 +9,17 @@ <dt id="top">I just got here from bottom of an FOI request, what is going on? <a href="#top">#</a> </dt> -<dd><p>WhatDoTheyKnow is a service run by a charity. It helps ordinary members +<dd><p><%= site_name %> is a service run by a charity. It helps ordinary members of the public make FOI requests, and easily track and share the responses.</p> -<p>The FOI request you received was made by someone using WhatDoTheyKnow. You can +<p>The FOI request you received was made by someone using <%= site_name %>. You can simply reply to the request as you would any other request from an individual. The only difference is that your response will be automatically published on the Internet. </p> <p>If you have privacy or other concerns, please read the answers below. You might also like to read the <a -href="/help/about">introduction to WhatDoTheyKnow</a> to find out more about what +href="/help/about">introduction to <%= site_name %></a> to find out more about what the site does from the point of view of a user. You can also search the site to find the authority that you work for, and view the status of any requests made using the site. @@ -53,23 +53,23 @@ find a page listing all requests that each person has made. <dd>Yes it is. This <a href="http://www.whatdotheyknow.com/request/1142/response/2894/attach/5/20080806100741260.pdf">letter from the ICO to Rother District Council</a> gives guidance on the matter, specifically -in the context of requests made via WhatDoTheyKnow. +in the context of requests made via <%= site_name %>. </dd> <dt id="vexatious">Aren't you making lots of vexatious requests? <a href="#vexatious">#</a> </dt> -<dd><p>WhatDoTheyKnow is not making any requests. We are sending requests on +<dd><p><%= site_name %> is not making any requests. We are sending requests on behalf of our users, who are real people making the requests. </p> <p>Look at it like this - if lots of different people made requests from different Hotmail email addresses, then you would not think that Microsoft were making vexatious requests. It is exactly the same if lots of requests are made -via WhatDoTheyKnow. Moreover, since all requests are public it is much easier +via <%= site_name %>. Moreover, since all requests are public it is much easier for you to see if one of our users is making vexatious requests. </p> <p>If that isn't enough for you, the <a href="http://www.whatdotheyknow.com/request/1142/response/2894/attach/5/20080806100741260.pdf">letter from the ICO to Rother District Council</a> gives some guidance on the matter.</p> </dd> -<dt id="spam_problems">I can see a request on WhatDoTheyKnow, but we never got it by email!<a href="#spam_problems">#</a> </dt> +<dt id="spam_problems">I can see a request on <%= site_name %>, but we never got it by email!<a href="#spam_problems">#</a> </dt> <dd><p>If a request appears on the site, then we have attempted to send it to the authority by email. Any delivery failure messages will automatically @@ -79,8 +79,8 @@ href="/help/contact">Contact us</a> if there is a better address we can use.</p> <p>Requests are sometimes not delivered because they are quietly removed by "spam filters" in the IT department of the authority. Authorities can make -sure this doesn't happen by asking their IT departments to "whitelist" -any email from <strong>@whatdotheyknow.com</strong>. +sure this doesn't happen by asking their IT departments to "whitelist" +any email from <strong>@<%= Configuration::incoming_email_domain %></strong>. If you <a href="/help/contact">ask us</a> we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message. @@ -123,7 +123,7 @@ it is best if they show the hard work they are doing by explaining what is taking the extra time to do. </p> -<p>That said, WhatDoTheyKnow does show the maximum legal deadline +<p>That said, <%= site_name %> does show the maximum legal deadline for response on each request. Here's how we calculate it.</p> <ul> @@ -148,18 +148,18 @@ one case which is not normal, see the next question about <a href="#public_interest_test">public interest test time extensions</a>. </p> -<p>Schools are also a special case, which WhatDoTheyKnow displays differently. +<p>Schools are also a special case, which <%= site_name %> displays differently. </p> <ul> <li>Since June 2009, <strong>schools</strong> have "20 working days disregarding any working day which is not a school day, or 60 working days, -whichever is first" (<a href="http://www.opsi.gov.uk/si/si2009/draft/ukdsi_9780111477632_en_1">FOI (Time for Compliance with Request) Regulations 2009</a>). WhatDoTheyKnow indicates on requests to schools that the 20 day deadline is only +whichever is first" (<a href="http://www.opsi.gov.uk/si/si2009/draft/ukdsi_9780111477632_en_1">FOI (Time for Compliance with Request) Regulations 2009</a>). <%= site_name %> indicates on requests to schools that the 20 day deadline is only during term time, and shows them as definitely overdue after 60 working days </li> </ul> -<p>If you're getting really nerdy about all this, read the <a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/timeforcompliance.pdf">detailed ICO guidance</a>. +<p>If you're getting really nerdy about all this, read the <a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/timeforcompliance.pdf">detailed ICO guidance</a>. Meanwhile, remember that the law says authorities must respond <strong>promptly</strong>. That's really what matters.</p> @@ -173,25 +173,25 @@ Meanwhile, remember that the law says authorities must respond extension when applying a <strong>public interest test</strong>. Information Commissioner guidance says that it should only be used in "exceptionally complex" cases -(<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_4.pdf">FOI Good Practice Guidance No. 4</a>). -WhatDoTheyKnow doesn't specifically handle this case, which is why we use the +(<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_4.pdf">FOI Good Practice Guidance No. 4</a>). +<%= site_name %> doesn't specifically handle this case, which is why we use the phrase "should normally have responded by" when the 20 working day time is -exceeded. +exceeded. </p> <p>The same guidance says that, even in exceptionally complex cases, no -Freedom of Information request should take more than <strong>40 working days</strong> -to answer. WhatDoTheyKnow displays requests which are overdue by that much +Freedom of Information request should take more than <strong>40 working days</strong> +to answer. <%= site_name %> displays requests which are overdue by that much with stronger wording to indicate they are definitely late. </p> <p>The Freedom of Information (Scotland) Act does not allow such a public -interest extension. WhatDoTheyKnow would like to see the law changed to either +interest extension. <%= site_name %> would like to see the law changed to either remove the extension from the UK Act, or to reintroduce an absolute time limit of 40 working days even with the extension (the House of Lords <a href="http://www.publicwhip.org.uk/division.php?date=2000-10-17&number=1&house=lords">voted to remove</a> provision for such a time limit during the initial passage -of the UK Act through Parliament). +of the UK Act through Parliament). </p> </dd> @@ -214,7 +214,7 @@ circumstances, see our <a href="/help/privacy#takedown">take down policy</a>. <dd><p>To prevent spam, we automatically remove most emails and some mobile numbers from responses to requests. Please <a href="/help/contact">contact us</a> if we've -missed one. +missed one. For technical reasons we don't always remove them from attachments, such as certain PDFs.</p> <p>If you need to know what an address was that we've removed, please <a href="/help/contact">get in touch with us</a>. Occasionally, an email address @@ -225,7 +225,7 @@ form in an annotation. <dt id="copyright"><a name="commercial"></a>What is your policy on copyright of documents?<a href="#copyright">#</a> </dt> <dd>Our Freedom of Information law is "applicant blind", so anyone in the -world can request the same document and get a copy of it. +world can request the same document and get a copy of it. If you think our making a document available on the internet infringes your copyright, you may <a href="/help/contact">contact us</a> and ask us |