diff options
Diffstat (limited to 'lib/views/help/officers.rhtml')
| -rw-r--r-- | lib/views/help/officers.rhtml | 18 |
1 files changed, 9 insertions, 9 deletions
diff --git a/lib/views/help/officers.rhtml b/lib/views/help/officers.rhtml index 1fddb5d..0072f1e 100644 --- a/lib/views/help/officers.rhtml +++ b/lib/views/help/officers.rhtml @@ -79,8 +79,8 @@ href="/help/contact">Contact us</a> if there is a better address we can use.</p> <p>Requests are sometimes not delivered because they are quietly removed by "spam filters" in the IT department of the authority. Authorities can make -sure this doesn't happen by asking their IT departments to "whitelist" -any email from <strong>@<%= MySociety::Config.get('INCOMING_EMAIL_DOMAIN') %></strong>. +sure this doesn't happen by asking their IT departments to "whitelist" +any email from <strong>@<%= MySociety::Config.get('INCOMING_EMAIL_DOMAIN', 'localhost') %></strong>. If you <a href="/help/contact">ask us</a> we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message. @@ -159,7 +159,7 @@ during term time, and shows them as definitely overdue after 60 working days </li> </ul> -<p>If you're getting really nerdy about all this, read the <a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/timeforcompliance.pdf">detailed ICO guidance</a>. +<p>If you're getting really nerdy about all this, read the <a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/timeforcompliance.pdf">detailed ICO guidance</a>. Meanwhile, remember that the law says authorities must respond <strong>promptly</strong>. That's really what matters.</p> @@ -173,14 +173,14 @@ Meanwhile, remember that the law says authorities must respond extension when applying a <strong>public interest test</strong>. Information Commissioner guidance says that it should only be used in "exceptionally complex" cases -(<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_4.pdf">FOI Good Practice Guidance No. 4</a>). +(<a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_4.pdf">FOI Good Practice Guidance No. 4</a>). <%= site_name %> doesn't specifically handle this case, which is why we use the phrase "should normally have responded by" when the 20 working day time is -exceeded. +exceeded. </p> <p>The same guidance says that, even in exceptionally complex cases, no -Freedom of Information request should take more than <strong>40 working days</strong> +Freedom of Information request should take more than <strong>40 working days</strong> to answer. <%= site_name %> displays requests which are overdue by that much with stronger wording to indicate they are definitely late. </p> @@ -191,7 +191,7 @@ remove the extension from the UK Act, or to reintroduce an absolute time limit of 40 working days even with the extension (the House of Lords <a href="http://www.publicwhip.org.uk/division.php?date=2000-10-17&number=1&house=lords">voted to remove</a> provision for such a time limit during the initial passage -of the UK Act through Parliament). +of the UK Act through Parliament). </p> </dd> @@ -214,7 +214,7 @@ circumstances, see our <a href="/help/privacy#takedown">take down policy</a>. <dd><p>To prevent spam, we automatically remove most emails and some mobile numbers from responses to requests. Please <a href="/help/contact">contact us</a> if we've -missed one. +missed one. For technical reasons we don't always remove them from attachments, such as certain PDFs.</p> <p>If you need to know what an address was that we've removed, please <a href="/help/contact">get in touch with us</a>. Occasionally, an email address @@ -225,7 +225,7 @@ form in an annotation. <dt id="copyright"><a name="commercial"></a>What is your policy on copyright of documents?<a href="#copyright">#</a> </dt> <dd>Our Freedom of Information law is "applicant blind", so anyone in the -world can request the same document and get a copy of it. +world can request the same document and get a copy of it. If you think our making a document available on the internet infringes your copyright, you may <a href="/help/contact">contact us</a> and ask us |