From 62b5ac9fab138f17bfe8cfa7654af75ca341f55b Mon Sep 17 00:00:00 2001
From: Louise Crow <louise.crow@gmail.com>
Date: Wed, 6 Apr 2016 15:48:11 +0100
Subject: Add generic example version of each required help page.

---
 lib/views/help/unhappy.html.erb | 116 ++++++++++++++++++++++++++++++++++++++++
 1 file changed, 116 insertions(+)
 create mode 100644 lib/views/help/unhappy.html.erb

(limited to 'lib/views/help/unhappy.html.erb')

diff --git a/lib/views/help/unhappy.html.erb b/lib/views/help/unhappy.html.erb
new file mode 100644
index 0000000..6526b0f
--- /dev/null
+++ b/lib/views/help/unhappy.html.erb
@@ -0,0 +1,116 @@
+<% @title = "Unhappy about a Freedom of Information request?" %>
+
+
+<% if @info_request %>
+  <h1>Unhappy about the response you got
+    to your request '<%=request_link(@info_request) %>'?
+  </h1>
+<% else %>
+  <h1>Unhappy about the response you got?</h1>
+<% end %>
+
+<p>If ...</p>
+
+<ul>
+  <li>You didn't get a reply within 20 working days</li>
+  <li>You did not get all of the information that you requested <strong>or</strong></li>
+  <li>Your request was refused, but without a reason valid under the law</li>
+</ul>
+
+<p>... you can</p>
+
+<ol>
+  <li>Ask for an <strong>internal review</strong> at the public authority.</li>
+  <li>If that doesn't help, complain to the <strong>Information Commissioner</strong>.</li>
+  <li>Either way, also <strong>use other means</strong> to answer your question.</li>
+</ol>
+
+<h1 id="internal_review">1. Asking for an internal review <a class="hover_a" href="#internal_review">#</a> </h1>
+
+<p>
+  <% if @info_request %>
+    <%= link_to "Request an internal review", new_request_followup_path(:request_id => @info_request.id) + "?internal_review=1#followup", :class => 'link_button_green request-internal-review-action' %> and then write a message asking the authority to review your request.
+  <% else %>
+    At the bottom of the relevant request page on <%= site_name %> choose
+    "request an internal review". Then write a message asking for an internal
+    review of your request. You may want to include a link to the
+    request page, to make it clear which request you are talking about.
+  <% end %>
+</p>
+
+<p>Internal reviews should be quick. If one takes longer than 20 working days
+  then the authority should write and let you know, and it should never take
+  longer than 40 working days (see this
+  <a href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/foi_good_practice_guidance_5.pdf">good
+    practice guide</a>).
+  You will then either get the information that
+  you originally requested, or you will be told that the review upholds the
+  original decision.
+</p>
+
+<h1 id="complaining">2. Complaining to the Information Commissioner <a class="hover_a" href="#complaining">#</a> </h1>
+
+<p>If you are still unhappy after the public authority has done their internal review,
+  then you can complain to the Information Commissioner. To do this read
+  <a href="http://www.ico.gov.uk/complaints/freedom_of_information.aspx">Complaints about Freedom of Information</a>
+  on the Information Commissioner's website. If you requested information from a Scottish
+  authority, then  <a href="http://www.itspublicknowledge.info/YourRights/HowToAppeal/Appeal.asp">appeal
+    to the Scottish Information Commissioner</a>.
+</p>
+
+<p>To make it easier to send the relevant information to the
+  Information Commissioner, either
+  <% if @info_request %>
+    include a link to your request
+    <strong><%=h request_url(@info_request) %></strong>
+  <% else %>
+    include a link to your request on <%= site_name %>
+<% end %>
+in your complaint or print out the whole page of your request and all attachments.
+</p>
+
+<p><%= site_name %> has no special facilities for handling a request at this stage - it
+  passes into the Information Commissioner's system. You can leave annotations on your
+  request keeping people informed of progress.</p>
+
+<p>A warning. There is a backlog of work at the Information Commissioner, and
+  it can take literally years to get resolution from them. If you reach this point,
+  you should accept that you won't get the information quickly by this means. Maybe
+  you want to help the fight to improve Freedom of Information, or maybe
+  getting the information slowly is still worthwhile. You can also try and
+  get the information by <strong>other means...</strong></p>
+
+<h1 id="other_means">3. Using other means to answer your question <a class="hover_a" href="#other_means">#</a> </h1>
+
+<p>You can try persuing your problem or your research in other ways.</p>
+
+<ul>
+  <li>Make a <strong>new FOI request</strong> for summary information, or for
+    documentation relating indirectly to matters in your refused request.
+    <a href="<%= help_contact_path %>">Ask us for ideas</a> if you're stuck.</li>
+  <li>If any <strong>other public authorities</strong> or publicly owned companies are involved,
+    then make FOI requests to them.</li>
+  <li>Write to <strong>your MP</strong> or other politician using <a
+       href="http://www.writetothem.com">WriteToThem</a> and ask for their help
+     finding the answer. MPs can write directly to ministers or departments, and
+     can ask written questions in the House of Commons. Councillors in local authorities
+     can talk directly to council officers.</li>
+  <% if can_ask_the_eu?(@country_code) %>
+    <li>
+      Try <%= link_to 'asking for the information from the European Union',
+      'http://www.asktheeu.org' %>. Every one of the 500 million people
+      living in the European Union (both citizens and residents) has the
+      legally guaranteed right to ask for information from EU authorities.
+      <%= link_to 'Ask The EU', 'http://www.asktheeu.org' %> is a version of
+      this website for the European Union.
+    </li>
+  <% end %>
+  <li>Ask <strong>other researchers</strong> who are interested in a similar
+    issue to yours for ideas. You can sometimes find them by browsing this site;
+    contact any registered user from their page. There may be an Internet
+    forum or group that they hang out in. If it is a local matter, use <a
+       href="http://www.groupsnearyou.com">GroupsNearYou</a> to find such a
+     forum.</li>
+  <li>You could form a small local campaign group and arrange a meeting
+    with staff from the authority.</li>
+</ul>
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