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| author | Matthew Somerville <matthew@mysociety.org> | 2020-05-06 16:54:31 +0100 |
|---|---|---|
| committer | Struan Donald <struan@exo.org.uk> | 2020-05-12 17:11:52 +0100 |
| commit | 54c089dce3f02edbafba02161307fbe32f571cce (patch) | |
| tree | 55a10840782e4fee2d682f2ec7fc1086fdcd8436 | |
| parent | 97e52222eccc441e4fcb2a444d04eb411c3a1eee (diff) | |
[Docs] Bit on staff-only categories.
| -rw-r--r-- | docs/_includes/admin-tasks-content.md | 5 |
1 files changed, 5 insertions, 0 deletions
diff --git a/docs/_includes/admin-tasks-content.md b/docs/_includes/admin-tasks-content.md index 98a2780bc..b68a09d81 100644 --- a/docs/_includes/admin-tasks-content.md +++ b/docs/_includes/admin-tasks-content.md @@ -579,6 +579,11 @@ for information on <a href="#creating-editing-notices">creating/editing extra notices and questions</a> for a category. +Categories can be made ‘staff only’, where they are only available to logged-in +members of staff, not members of the public. This could be used for e.g. +contact centre staff to leave reports in categories that you still want to be +phoned in. + You can set up as many or as few categories as you like, and each category can have its own email address attached to it, so for example, reports about potholes may go to one council email address, while reports about road signs go to another. More than one category may share the |