[TfL] Add custom reply-autoresponse template

1 files changed, 35 insertions, 0 deletions

diff --git a/templates/email/tfl/reply-autoresponse b/templates/email/tfl/reply-autoresponse
new file mode 100644
index 000000000..d2c34627e
--- /dev/null
+++ b/templates/email/tfl/reply-autoresponse
@@ -0,0 +1,35 @@
+Subject: Automatic reply to your message to TfL Street Care
+
+Hello,
+
+You are receiving this message because you have tried to reply to an automated
+email from TfL Street Care.
+
+This is an automatic response to your email.
+
+If you are trying to contact us about a report you have made, please
+search your email for the latest communication (or auto-reply), and respond
+to that.
+
+Alternatively, if you would like your comment to be published on the Street Care
+website, you can post it as an update to the original report if it has not been
+closed. In the event that the report has been closed on Street Care, you may
+wish to open a new report if the issue is ongoing.
+
+If you are trying to reply to an update someone has left on your report, please
+visit your report page on TfL Street Care and enter your response in the 'update'
+box.
+
+If you are trying to confirm a report or an email alert, please click the link
+in the email that we sent you, or, if you cannot click the link, copy and paste
+it into the address bar of your web browser.
+
+If you're trying to unsubscribe from an email alert, there is an unsubscribe
+link at the bottom of the email.
+
+All the best,
+
+The TfL Street Care team
+
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.