changes to Oxfordshire faq text

1 files changed, 30 insertions, 4 deletions

diff --git a/templates/web/oxfordshire/faq/faq-en-gb.html b/templates/web/oxfordshire/faq/faq-en-gb.html
index 5aafa0bc4..649f25b18 100755
--- a/templates/web/oxfordshire/faq/faq-en-gb.html
+++ b/templates/web/oxfordshire/faq/faq-en-gb.html
@@ -107,6 +107,32 @@
         The map shows all faults submitted online through FixMyStreet. You can view the
         exact location of each fault and see its current status.
     </dd>
+    
+    <dt>What updates will I receive?</dt>
+    <dd>
+        <p>
+            When you record a fault you can sign up to receive updates and you will receive an
+            initial email to acknowledge the report.
+        </p>
+        <p>
+            You will then receive an email every time that fault is updated. This could be when
+            a member of the public posts an update onto the fault or when we post a status update.
+        </p>
+        <p>
+            Road problems that are the responsibility of our Highways department, such as potholes,
+            will receive automatic updates at different stages. You will receive an email when the
+            problem has been inspected and another one when the fault is fixed.
+        </p>
+        <p>
+            Some faults may be marked as referred when they are not the responsibility of Oxfordshire
+            County Council, for example problems such as graffiti or rubbish which are the 
+            responsibility of the District Council for that area.
+        </p>
+        <p>
+            All of these updates will also be posted on the mapped fault so that anyone can see the
+            status of any fault recorded via FixMyStreet by clicking on it on the map.
+        </p>
+    </dd>
 
     <dt>How can I get an update on a fault?</dt>
     <dd>
@@ -148,12 +174,12 @@
 
 <h2><a name="practical"></a>Practical Questions</h2>
 <dl>
-    <dt>Do you remove silly or illegal content?</dt>
+    <dt>Inappropriate use</dt>
     <dd>
         Oxfordshire County Council and FixMyStreet are not responsible for the content and
-        accuracy of material submitted by its users. We reserve the right to edit or remove
-        any problems or updates which we consider to be inappropriate upon being informed
-        by a user of the site.
+        accuracy of material submitted by its users. Oxfordshire County Council will monitor 
+        this website for instances of inappropriate use, and reserves the right to moderate 
+        comments if such instances occur.
     </dd>
 
     <dt>Why does the site use kilometres for measurements?</dt>