diff options
| -rwxr-xr-x | templates/web/oxfordshire/faq/faq-en-gb.html | 34 |
1 files changed, 30 insertions, 4 deletions
diff --git a/templates/web/oxfordshire/faq/faq-en-gb.html b/templates/web/oxfordshire/faq/faq-en-gb.html index 5aafa0bc4..649f25b18 100755 --- a/templates/web/oxfordshire/faq/faq-en-gb.html +++ b/templates/web/oxfordshire/faq/faq-en-gb.html @@ -107,6 +107,32 @@ The map shows all faults submitted online through FixMyStreet. You can view the exact location of each fault and see its current status. </dd> + + <dt>What updates will I receive?</dt> + <dd> + <p> + When you record a fault you can sign up to receive updates and you will receive an + initial email to acknowledge the report. + </p> + <p> + You will then receive an email every time that fault is updated. This could be when + a member of the public posts an update onto the fault or when we post a status update. + </p> + <p> + Road problems that are the responsibility of our Highways department, such as potholes, + will receive automatic updates at different stages. You will receive an email when the + problem has been inspected and another one when the fault is fixed. + </p> + <p> + Some faults may be marked as referred when they are not the responsibility of Oxfordshire + County Council, for example problems such as graffiti or rubbish which are the + responsibility of the District Council for that area. + </p> + <p> + All of these updates will also be posted on the mapped fault so that anyone can see the + status of any fault recorded via FixMyStreet by clicking on it on the map. + </p> + </dd> <dt>How can I get an update on a fault?</dt> <dd> @@ -148,12 +174,12 @@ <h2><a name="practical"></a>Practical Questions</h2> <dl> - <dt>Do you remove silly or illegal content?</dt> + <dt>Inappropriate use</dt> <dd> Oxfordshire County Council and FixMyStreet are not responsible for the content and - accuracy of material submitted by its users. We reserve the right to edit or remove - any problems or updates which we consider to be inappropriate upon being informed - by a user of the site. + accuracy of material submitted by its users. Oxfordshire County Council will monitor + this website for instances of inappropriate use, and reserves the right to moderate + comments if such instances occur. </dd> <dt>Why does the site use kilometres for measurements?</dt> |