diff options
Diffstat (limited to 'perllib/FixMyStreet/Queue/Item/Report.pm')
| -rw-r--r-- | perllib/FixMyStreet/Queue/Item/Report.pm | 305 |
1 files changed, 305 insertions, 0 deletions
diff --git a/perllib/FixMyStreet/Queue/Item/Report.pm b/perllib/FixMyStreet/Queue/Item/Report.pm new file mode 100644 index 000000000..1ef640fc4 --- /dev/null +++ b/perllib/FixMyStreet/Queue/Item/Report.pm @@ -0,0 +1,305 @@ +package FixMyStreet::Queue::Item::Report; + +use Moo; +use DateTime::Format::Pg; + +use Utils::OpenStreetMap; + +use FixMyStreet; +use FixMyStreet::Cobrand; +use FixMyStreet::DB; +use FixMyStreet::Email; +use FixMyStreet::Map; +use FixMyStreet::SendReport; + +# The row from the database being processed +has report => ( is => 'ro' ); +# The thing dealing with the reports (for feeding back debug/test data) +has manager => ( is => 'ro' ); + +# The possible ways of sending reports +has senders => ( is => 'lazy', default => sub { + my $send_report = FixMyStreet::SendReport->new(); + $send_report->get_senders; +}); + +# The cobrand the report was logged *on* +has cobrand => ( is => 'lazy', default => sub { + $_[0]->report->get_cobrand_logged; +}); + +# A cobrand that handles the body to which this report is being sent, or logged cobrand if none +has cobrand_handler => ( is => 'lazy', default => sub { + my $self = shift; + $self->cobrand->call_hook(get_body_handler_for_problem => $self->report) || $self->cobrand; +}); + +# Data to be used in email templates / Open311 sending +has h => ( is => 'rwp' ); + +# SendReport subclasses to be used to send this report +has reporters => ( is => 'rwp' ); + +# Run parameters +has nomail => ( is => 'ro' ); +has debug_mode => ( is => 'ro' ); + +sub process { + my $self = shift; + + FixMyStreet::DB->schema->cobrand($self->cobrand); + + if ($self->debug_mode) { + $self->manager->debug_unsent_count++; + print "\n"; + my $row = $self->report; + $self->debug_print("state=" . $row->state . ", bodies_str=" . $row->bodies_str . ($row->cobrand? ", cobrand=" . $row->cobrand : ""), $row->id); + } + + # Cobranded and non-cobranded messages can share a database. In this case, the conf file + # should specify a vhost to send the reports for each cobrand, so that they don't get sent + # more than once if there are multiple vhosts running off the same database. The email_host + # call checks if this is the host that sends mail for this cobrand. + if (! $self->cobrand->email_host()) { + $self->debug_print("skipping because this host does not send reports for cobrand " . $self->cobrand->moniker, $self->report->id); + return; + } + + $self->cobrand->set_lang_and_domain($self->report->lang, 1); + FixMyStreet::Map::set_map_class($self->cobrand_handler->map_type); + + return unless $self->_check_abuse; + $self->_create_vars; + $self->_create_reporters or return; + my $result = $self->_send; + $self->_post_send($result); +} + +sub _check_abuse { + my $self = shift; + if ( $self->report->is_from_abuser) { + $self->report->update( { state => 'hidden' } ); + $self->debug_print("hiding because its sender is flagged as an abuser", $self->report->id); + return; + } elsif ( $self->report->title =~ /app store test/i ) { + $self->report->update( { state => 'hidden' } ); + $self->debug_print("hiding because it is an app store test message", $self->report->id); + return; + } + return 1; +} + +sub _create_vars { + my $self = shift; + + my $row = $self->report; + + # Template variables for the email + my $email_base_url = $self->cobrand_handler->base_url_for_report($row); + my %h = map { $_ => $row->$_ } qw/id title detail name category latitude longitude used_map/; + $h{report} = $row; + $h{cobrand} = $self->cobrand; + map { $h{$_} = $row->user->$_ || '' } qw/email phone/; + $h{confirmed} = DateTime::Format::Pg->format_datetime( $row->confirmed->truncate (to => 'second' ) ) + if $row->confirmed; + + $h{query} = $row->postcode; + $h{url} = $email_base_url . $row->url; + $h{admin_url} = $row->admin_url($self->cobrand_handler); + if ($row->photo) { + $h{has_photo} = _("This web page also contains a photo of the problem, provided by the user.") . "\n\n"; + $h{image_url} = $email_base_url . $row->photos->[0]->{url_full}; + my @all_images = map { $email_base_url . $_->{url_full} } @{ $row->photos }; + $h{all_image_urls} = \@all_images; + } else { + $h{has_photo} = ''; + $h{image_url} = ''; + } + $h{fuzzy} = $row->used_map ? _('To view a map of the precise location of this issue') + : _('The user could not locate the problem on a map, but to see the area around the location they entered'); + $h{closest_address} = ''; + + $h{osm_url} = Utils::OpenStreetMap::short_url($h{latitude}, $h{longitude}); + if ( $row->used_map ) { + $h{closest_address} = $self->cobrand->find_closest($row); + $h{osm_url} .= '?m'; + } + + if ( $self->cobrand->allow_anonymous_reports($row->category) && + $row->user->email eq $self->cobrand->anonymous_account->{'email'} + ) { + $h{anonymous_report} = 1; + } + + if ($h{category} eq _('Other')) { + $h{category_footer} = _('this type of local problem'); + } else { + $h{category_footer} = "'" . $h{category} . "'"; + } + + my $missing; + if ($row->bodies_missing) { + my @missing = FixMyStreet::DB->resultset("Body")->search( + { id => [ split /,/, $row->bodies_missing ] }, + { order_by => 'name' } + )->get_column('name')->all; + $missing = join(' / ', @missing) if @missing; + } + $h{missing} = ''; + if ($missing) { + $h{missing} = '[ ' + . sprintf(_('We realise this problem might be the responsibility of %s; however, we don\'t currently have any contact details for them. If you know of an appropriate contact address, please do get in touch.'), $missing) + . " ]\n\n"; + } + + # If we are in the UK include eastings and northings + if ( $self->cobrand->country eq 'GB' && !$h{easting} ) { + ( $h{easting}, $h{northing}, $h{coordsyst} ) = $row->local_coords; + } + + $self->cobrand->call_hook(process_additional_metadata_for_email => $row, \%h); + + $self->_set_h(\%h); +} + +sub _create_reporters { + my $self = shift; + + my $row = $self->report; + my $bodies = FixMyStreet::DB->resultset('Body')->search( + { id => $row->bodies_str_ids }, + { order_by => 'name' }, + ); + + my @dear; + my %reporters = (); + my $skip = 0; + while (my $body = $bodies->next) { + my $sender_info = $self->cobrand->get_body_sender( $body, $row->category ); + my $sender = "FixMyStreet::SendReport::" . $sender_info->{method}; + + if ( ! exists $self->senders->{ $sender } ) { + warn sprintf "No such sender [ $sender ] for body %s ( %d )", $body->name, $body->id; + next; + } + $reporters{ $sender } ||= $sender->new(); + + if ( $reporters{ $sender }->should_skip( $row, $self->debug_mode ) ) { + $skip = 1; + $self->debug_print("skipped by sender " . $sender_info->{method} . " (might be due to previous failed attempts?)", $row->id); + } else { + $self->debug_print("OK, adding recipient body " . $body->id . ":" . $body->name . ", " . $sender_info->{method}, $row->id); + push @dear, $body->name; + $reporters{ $sender }->add_body( $body, $sender_info->{config} ); + } + } + + unless ( keys %reporters ) { + die 'Report not going anywhere for ID ' . $row->id . '!'; + } + + return if $skip; + + my $h = $self->h; + $h->{bodies_name} = join(_(' and '), @dear); + if ($h->{category} eq _('Other')) { + $h->{multiple} = @dear>1 ? "[ " . _("This email has been sent to both councils covering the location of the problem, as the user did not categorise it; please ignore it if you're not the correct council to deal with the issue, or let us know what category of problem this is so we can add it to our system.") . " ]\n\n" + : ''; + } else { + $h->{multiple} = @dear>1 ? "[ " . _("This email has been sent to several councils covering the location of the problem, as the category selected is provided for all of them; please ignore it if you're not the correct council to deal with the issue.") . " ]\n\n" + : ''; + } + + if (FixMyStreet->staging_flag('send_reports', 0)) { + # on a staging server send emails to ourselves rather than the bodies + %reporters = map { $_ => $reporters{$_} } grep { /FixMyStreet::SendReport::Email/ } keys %reporters; + unless (%reporters) { + %reporters = ( 'FixMyStreet::SendReport::Email' => FixMyStreet::SendReport::Email->new() ); + } + } + + $self->_set_reporters(\%reporters); +} + +sub _send { + my $self = shift; + + # Multiply results together, so one success counts as a success. + my $result = -1; + + for my $sender ( keys %{$self->reporters} ) { + $self->debug_print("sending using " . $sender, $self->report->id); + $sender = $self->reporters->{$sender}; + my $res = $sender->send( $self->report, $self->h ); + $result *= $res; + $self->report->add_send_method($sender) if !$res; + if ( $sender->unconfirmed_data) { + foreach my $e (keys %{ $sender->unconfirmed_data } ) { + foreach my $c (keys %{ $sender->unconfirmed_data->{$e} }) { + $self->manager->unconfirmed_data->{$e}{$c}{count} += $sender->unconfirmed_data->{$e}{$c}{count}; + $self->manager->unconfirmed_data->{$e}{$c}{note} = $sender->unconfirmed_data->{$e}{$c}{note}; + } + } + } + $self->manager->test_data->{test_req_used} = $sender->open311_test_req_used + if FixMyStreet->test_mode && $sender->can('open311_test_req_used'); + } + + return $result; +} + +sub _post_send { + my ($self, $result) = @_; + + my $send_confirmation_email = $self->cobrand_handler->report_sent_confirmation_email; + unless ($result) { + $self->report->update( { + whensent => \'current_timestamp', + lastupdate => \'current_timestamp', + } ); + if ($send_confirmation_email && !$self->h->{anonymous_report}) { + $self->h->{sent_confirm_id_ref} = $self->report->$send_confirmation_email; + $self->_send_report_sent_email; + } + $self->debug_print("send successful: OK", $self->report->id); + } else { + my @errors; + for my $sender ( keys %{$self->reporters} ) { + unless ( $self->reporters->{ $sender }->success ) { + push @errors, $self->reporters->{ $sender }->error; + } + } + $self->report->update_send_failed( join( '|', @errors ) ); + $self->debug_print("send FAILED: " . join( '|', @errors ), $self->report->id); + } +} + +sub _send_report_sent_email { + my $self = shift; + + # Don't send 'report sent' text + return unless $self->report->user->email_verified; + + my $contributed_as = $self->report->get_extra_metadata('contributed_as') || ''; + return if $contributed_as eq 'body' || $contributed_as eq 'anonymous_user'; + + FixMyStreet::Email::send_cron( + $self->report->result_source->schema, + 'confirm_report_sent.txt', + $self->h, + { + To => $self->report->user->email, + }, + undef, + $self->nomail, + $self->cobrand, + $self->report->lang, + ); +} + +sub debug_print { + my $self = shift; + $self->manager->debug_print(@_); +} + +1; |