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diff --git a/templates/web/base/open311/index.html b/templates/web/base/open311/index.html new file mode 100644 index 000000000..aa77a8381 --- /dev/null +++ b/templates/web/base/open311/index.html @@ -0,0 +1,216 @@ +[% INCLUDE 'header.html', title = 'Open311', bodyclass = 'twothirdswidthpage' %] + +<div class="sticky-sidebar"> + <aside> + <ul class="plain-list"> + <li><a href="/faq">Frequently Asked Questions</a></li> + <li><a href="/faq#practical">Practical Questions</a></li> + <li><a href="/faq#organisation">Organisation Questions</a></li> + <li><a href="/privacy">Privacy and cookies</a></li> + <li><a href="/contact">Contact FixMyStreet</a></li> + </ul> + </aside> +</div> + +<h1>FixMyStreet support for Open311</h1> + +<p>FixMyStreet supports Open311 both as a <a href="#client">client</a> (sending +reports made on the site to an external service via the Open311 protocol), and +partly as a <a href="#server">server</a> (returning reports made on the site when +queried via the Open311 protocol).</p> + +<dl id="client"> + +<dt>What is Open311?</dt> + +<dd> +<p>In a nutshell, it's an international open standard that allows services to +'talk to' council systems.</p> +<p>As channels of communication diversify, it has become more and more +important that council systems can recognise and accept reports from a variety +of sources. For example, reports may come in via Twitter, SMS, email, services +like FixMyStreet, and the council's own website.</p> +</dd> + +<dt>Where can I find out more?</dt> + +<dd> +<p>Open311 isn't as widely known as it deserves to be, so we wrote a +<a href="http://www.mysociety.org/2013/01/10/open311-introduced/">short +series of blog posts</a> to explain the basics. And you can find out lots more at +<a href="http://open311.org/">open311.org</a>.</p> +</dd> + +<dt>Why does it matter?</dt> + +<dd> +<p>If you oversee problem reports at a council, you will of course be concerned +about future-proofing your communication channels in an easy and economical way +– Open311 gives you that assurance.</p> + +[% IF c.cobrand.moniker == 'fixmystreet' %] +<p>You may be interested to know about <a +href="http://www.google.com/url?q=http%3A%2F%2Fwww.mysociety.org%2Ffor-councils%2Ffixmystreet%2F&sa=D&sntz=1&usg=AFQjCNHo4eT2yOopyZ-39zz16jC-Faa5gQ">FixMyStreet +for Councils</a>, our hosted service which sits seamlessly on your council +website.</p> + +<p>We can integrate it with any council back-end system, but if you use +Open311, we charge less. That's how much we believe it's the sane way forward +for council problem-reporting systems.</p> +[% END %] + +<dt>Any questions?</dt> + +<dd> +<p>We're always happy to talk. Just <a href="/contact">drop us a line</a>.</p> +</dd> + +</dl> + +<hr> + +<h2 id="server">[% loc('Open311 API for the mySociety FixMyStreet server') %]</h2> + +[% IF error %] +<p>[% tprintf( loc('Note: <strong>%s</strong>'), error ) %]</p> +[% END %] + +<p>[% loc('At the moment only searching for and looking at reports work.') %]</p> +<p>[% loc('This API implementation is work in progress and not yet stabilized. It will change without warnings in the future.') %]</p> + +<ul> +<li><a rel="nofollow" href="http://www.open311.org/">[% loc('Open311 initiative web page') %]</a></li> +<li><a rel="nofollow" href="http://wiki.open311.org/GeoReport_v2">[% loc('Open311 specification') %]</a></li> +</ul> + +<p>[% tprintf( loc('At most %d requests are returned in each query. The returned requests are ordered by requested_datetime, so to get all requests, do several searches with rolling start_date and end_date.'), c.config.RSS_LIMIT ) %]</p> + +<p>[% loc('The following Open311 v2 attributes are returned for each request: service_request_id, description, lat, long, media_url, status, requested_datetime, updated_datetime, service_code and service_name.') %]</p> + +<p>[% loc('In addition, the following attributes that are not part of the Open311 v2 specification are returned: agency_sent_datetime, title (also returned as part of description), interface_used, comment_count, requestor_name (only present if requestor allowed the name to be shown on this site).') %]</p> + +<p>[% loc('The Open311 v2 attribute agency_responsible is used to list the administrations that received the problem report, which is not quite the way the attribute is defined in the Open311 v2 specification.') %]</p> + +<p>[% tprintf( loc('With request searches, it is also possible to search for agency_responsible to limit the requests to those sent to a single administration. The search term is the administration ID provided by <a href="%s">MaPit</a>.'), c.config.MAPIT_URL ) %]</p> + +<p>[% loc('Examples:') %]</p> + +<ul> + +[% jurisdiction_id = 'fiksgatami.no' %] +[% examples = [ + { + url = c.cobrand.base_url _ "/open311/v2/discovery.xml?jurisdiction_id=$jurisdiction_id", + info = 'discovery information', + }, + { + url = c.cobrand.base_url _ "/open311/v2/services.xml?jurisdiction_id=$jurisdiction_id", + info = 'list of services provided', + }, + { + url = c.cobrand.base_url _ "/open311/v2/services.xml?jurisdiction_id=$jurisdiction_id&lat=60&long=11", + info = 'list of services provided for WGS84 coordinate latitude 60 longitude 11', + }, + { + url = c.cobrand.base_url _ "/open311/v2/requests/1.xml?jurisdiction_id=$jurisdiction_id", + info = 'Request number 1', + }, + { + url = c.cobrand.base_url _ "/open311/v2/requests.xml?jurisdiction_id=$jurisdiction_id&status=open&agency_responsible=1601&end_date=2011-03-10", + info = 'All open requests reported before 2011-03-10 to Trondheim (id 1601)', + }, + { + url = c.cobrand.base_url _ "/open311/v2/requests.xml?jurisdiction_id=$jurisdiction_id&status=open&agency_responsible=219|220", + info = 'All open requests in Asker (id 220) and Bærum (id 219)', + }, + { + url = c.cobrand.base_url _ "/open311/v2/requests.xml?jurisdiction_id=$jurisdiction_id&service_code=Vannforsyning", + info = "All requests with the category 'Vannforsyning'", + }, + { + url = c.cobrand.base_url _ "/open311/v2/requests.xml?jurisdiction_id=$jurisdiction_id&status=closed", + info = 'All closed requests', + }, +] %] +[% FOREACH examples %] + <li><a href="[% url %]">[% info %]</a> + [% IF url.match('/requests.xml') %] + [ <a href="http://maps.google.com/?q=[% url.replace('.xml', '.rss') | uri %]">[% loc('GeoRSS on Google Maps') %]</a> ] + [% END %] + <br>[% url | html %]</li> +[% END %] + +</ul> + +<h2>Searching</h2> + +<p>The following search parameters can be used:</p> + +<dl> + +<dt>service_request_id</dt> +<dd>Search for numeric ID of specific request. + Using this is identical to asking for a individual request using + the /requests/number.format URL.</dd> +<dt>service_code</dt> +<dd>Search for the given category / service type string.</dd> + +<dt>status</dt> +<dd>Search for open or closed (fixed) requests.</dd> + +<dt>start_date<dt> +<dd>Only return requests with requested_datetime set after or at the + date and time specified. The format is YYYY-MM-DDTHH:MM:SS+TZ:TZ.</dd> + +<dt>end_date<dt> +<dd>Only return requests with requested_datetime set before the date + and time specified. Same format as start_date.</dd> + +<dt>agency_responsible</dt> +<dd>ID of government body receiving the request. Several IDs can be + specified with | as a separator.</dd> + +<dt>interface_used<dt> +<dd>Name / identifier of interface used.</dd> + +<dt>has_photo<dt> +<dd>Search for entries with or without photos. Use value 'true' to +only get requests created with images, and 'false' to get those +created without images.</dd> + +<dt>max_requests</dt> +<dd>Max number of requests to return from the search. If it is larger +than the site specific max_requests value specified in the discovery +call, the value provided is ignored.</dd> + +<dl> + +<p>The search result might look like this:</p> + +<pre>[% " + <requests> + <request> + <agency_responsible> + <recipient>Statens vegvesen region øst</recipient> + <recipient>Oslo</recipient> + </agency_responsible> + <agency_sent_datetime>2011-04-23T10:28:55+02:00</agency_sent_datetime> + <description>Mangler brustein: Det støver veldig på tørre dager. Her burde det vært brustein.</description> + <detail>Det støver veldig på tørre dager. Her burde det vært brustein.</detail> + <interface_used>Web interface</interface_used> + <lat>59.916848</lat> + <long>10.728148</long> + <requested_datetime>2011-04-23T09:32:36+02:00</requested_datetime> + <requestor_name>Petter Reinholdtsen</requestor_name> + <service_code>Annet</service_code> + <service_name>Annet</service_name> + <service_request_id>1</service_request_id> + <status>open</status> + <title>Mangler brustein</title> + <updated_datetime>2011-04-23T10:28:55+02:00</updated_datetime> + </request> + </requests> +" | html %]</pre> + +[% INCLUDE 'footer.html' %] + |