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-[% INCLUDE 'header.html',
- title = loc('Privacy and cookies'),
- bodyclass = 'twothirdswidthpage' %]
-
-[% INCLUDE 'about/_sidebar.html' %]
-
-<h1>Privacy, cookies, and third party services</h1>
-
-<h2>Privacy Policy</h2>
-
-<p>
- FixMyStreet is run by the charity <a href="https://www.mysociety.org/">mySociety</a>.
-</p>
-
-<p>
- Working in the fields of transparency and accountability, mySociety thinks hard and
- cares very much about the privacy and security of our users: the length of this
- privacy policy is one result of that. We know no-one goes through Privacy Policies for
- fun though, so we’ve tried to keep it a clear and reasonably quick read.
-</p>
-
-<p>
- We hope it covers everything you need to know, but if you still have any questions
- feel free to <a href="/contact">contact us</a>.
-</p>
-
-<h2>What information we collect and how we use it</h2>
-
-<p>
- When you submit a report, <b>we pass on your details, and details of the issue, to the
- council contact</b> or contacts responsible for the area where you located the issue, or
- other relevant body.
-</p>
-
-<h3>
-When you make a report
-</h3>
-
-<p>
- When you use FixMyStreet to send a report, you provide us with personal information
- including:
-</p>
-
-<ul>
- <li>Your name</li>
- <li>Contact details</li>
-</ul>
-
-<p>
- We <b>send this information to the body responsible for fixing your issue</b>, as per your
- choice of category and location.
-</p>
-
-<p>
- At the same time, <b>your report appears on the FixMyStreet website</b>. Your email address
- and phone number are not published, and we only published your name if you opted to publish it.
-</p>
-
-<p>
- Some councils, including Cheshire East Council, use FixMyStreet on their
- own websites. If you make a report within the boundaries of one of these
- councils (either through FixMyStreet.com or via the council website), it
- will be published on both web sites.
-</p>
-
-<p>
- FixMyStreet provides RSS/JSON feeds which allow anyone to publish reports on their own
- website or page. Typically these feeds consist of reports made within a specific local
- area, and are published on community or local interest sites.
-</p>
-
-<p>
- Anything you include in the body of your report will be published in one or
- all of the places listed above, so keep personal information such
- as your contact details to the correct fields.
-</p>
-
-<p>
- We <b>store your personal details</b>, along with your password where used (passwords are
- stored in a format that is unreadable to anyone — including us — known as a hash) and
- any reports or updates you make, in our own database.
-</p>
-
-<p>
- These are accessible only to FixMyStreet administrators who adhere to strict internal
- data-handling policies, and, where a council is a <a href="https://www.fixmystreet.com/pro/">FixMyStreet Pro</a> client, to council
- staff, whose own data-handling and security policies will apply.
-</p>
-
-<h3>
- When you subscribe to an alert by email
-</h3>
-
-<p>
- We collect your email address, which we store with the details of whichever alert/s
- you have subscribed to.
-</p>
-
-<h3>
- When you contact the support team
-</h3>
-
-<p>
- Your message will be accessible to our small team of support staff, who adhere to
- strict internal data-handling policies.
-</p>
-
-<p>
- <b>Your personal information is never shared, or used for purposes other than those
- listed above, unless we are obliged to by law.</b>
-</p>
-
-<h2>
- Research
-</h2>
-
-<p>
- We sometimes use data from FixMyStreet, or share it with trusted third parties, for
- research. This data is completely anonymised and contains no identifying details such
- as names, email addresses or the content of reports. Our Research Data Release policy
- may be seen on request.
-</p>
-
-<h2>
- What happens when you use FixMyStreet
-</h2>
-
-<h2>
- Making a report
-</h2>
-
-<ul>
- <li>
- When your council responds to your report, if you have provided us with an email
- address, in most cases <b>their reply will go directly to your email inbox</b>. This
- response, and any subsequent correspondence, happens outside the FixMyStreet
- system, except in the case of some councils which have integrated with FixMyStreet
- so that their responses and auto-updates are published on the report page. If you
- have submitted via phone verification, you may not receive any response from the
- council, depending on how their systems are set up.
- </li>
- <li>
- If your report is particularly interesting, our Communications Manager may get in
- touch, as we like to feature notable requests on the
- <a href="https://www.mysociety.org/blog/">mySociety blog</a> (or just
- <a href="mailto:press@mysociety.org">let us know</a> directly!).
- </li>
- <li>
- We only ever send you emails in relation to your reports or use of the site.
- </li>
-</ul>
-
-<h3>
- Subscribing to alerts
-</h3>
-
-<p>
- We’ll send you an automated email every time someone makes a report within the area
- you specify, or when updates are made to a report you’ve opted to follow. The
- frequency of these emails will depend on how large your chosen area is and how many
- reports are made within it, but you won’t get more than one an hour.
-</p>
-
-<h2>
- Unsubscribing
-</h2>
-
-<h3>
- How to stop receiving emails from us
-</h3>
-
-<p>
- Every alert email we send contains an unsubscribe link at the bottom for you to stop
- receiving that alert.
-</p>
-
-<h2>
- Legal basis for processing
-</h2>
-
-<p>
- In using FixMyStreet for any of the functions listed above (sending a
- report, leaving an update, email alerts or site registration), we are
- processing your data under the legal basis 6(1)(f) – legitimate interests.
- We assert that we have a legitimate charitable and commercial interest in
- giving people an easy and public way to report street problems, even if they
- don't know who the problems should go to, and in sending them updates or
- alerts. The benefits of reporting problems publicly are that others can
- quickly see what has already been reported, so it prevents the council from
- having to deal with duplicates. It also creates a snapshot for local
- communities, so it's easy to see what the common problems are in a given
- area, and how quickly they get fixed. Other local residents can browse, read
- and comment on problems – and perhaps even offer a solution.
-</p>
-
-<h2>
- Retention periods and your right to removal
-</h2>
-
-<h3>
- Reports and updates
-</h3>
-
-<p>
- Except in exceptional circumstances, we do not delete reports or updates made through
- FixMyStreet. Historic FixMyStreet reports provide an invaluable resource for
- researchers into the quantity and type of street problems made across the UK during
- the years the site has been running. This research can help inform civic planners,
- developers, coders, historians and social scientists, among others.
-</p>
-
-<p>
- Therefore, <b>if you ask for a report to be removed, in most cases we will instead invite
- you to anonymise it</b>, so that there is no public connection between the content and
- your name. You can anonymise reports singly, or in bulk, by logging in to your account
- and clicking on the ‘“Hide your name” link beside the time and date of your report.
- From here you may anonymise this report or all reports you have made.
-</p>
-
-<h3>
- Your personal information
-</h3>
-
-<p>
- As well as your report or update appearing on the FixMyStreet website, your details,
- including name and email address, are stored in our admin system.
-</p>
-
-<p>
- If you submit a report but do not click on the confirmation email, your report will
- not be sent to the council; however, the report and your details remain in our system
- and are accessible to site administrators.
-</p>
-
-<p>
- <a href="/contact">Contact us</a> if you would like your details to be removed from our admin
- database.
-</p>
-
-<h3>
- Support mail
-</h3>
-
-<p>
- If you contact FixMyStreet via our support email address we keep your message for two
- years at which point they will be automatically deleted. This is to aid continuity
- and so that we can view any historic context which may have bearing on subsequent
- support mail, even if members of the support staff change. Support staff adhere to
- internal privacy policies which may be viewed on request.
-</p>
-
-<h2>
- Your right to object
-</h2>
-<p>
- The General Data Protection Regulation gives you the right to object to our
- processing of your personal information and to ask us to stop processing it.
- However, it also gives us the right to continue to process it if we can demonstrate
- compelling legitimate grounds for the processing that override your interests, rights
- and freedoms. To exercise your right to object, you can <a href="/contact">
- contact us</a>, giving specific reasons why you are objecting to the processing of
- your personal data. These reasons should be based upon your particular situation.
-</p>
-<h2>
- Your right to access
-</h2>
-
-<p>
- You may <a href="/contact">contact us</a> at any time to ask to see what personal data we hold about you.
-</p>
-
-<h2>
- Your right to complain
-</h2>
-
-<p>
- If you believe that we have mishandled your data, you have the right to lodge a
- complaint with the Information Commissioner’s Office.
- <a href="https://ico.org.uk/concerns/handling/">You can report a concern here</a>
- (but do contact us first, so that we can try and help).
-</p>
-
-<h3>
- Who we are
-</h3>
-
-<p>
- FixMyStreet is run by mySociety, a UK not-for-profit social enterprise. Our registered
- address is:
-</p>
-
-<p>
-mySociety<br>
-483 Green Lanes<br>
-London<br>
-N13 4BS<br>
-United Kingdom<br>
-</p>
-
-<p>
- …and we can also be <a href="/contact">contacted here</a>.
-</p>
-
-
-<h2>Cookies</h2>
-
-<p>To make our service easier or more useful, we sometimes place small data
-files on your computer or mobile phone, known as cookies; many websites do
-this. We use this information to, for example, remember you have logged in so
-you don’t need to do that on every page, or to measure how people use the
-website so we can improve it and make sure it works properly. Below, we list
-the cookies and services that this site can use.
-
-<table class="nicetable">
- <tr>
- <th scope="col">Name</th>
- <th scope="col">Typical Content</th>
- <th scope="col">Expires</th>
- </tr>
- <tr>
- <td>fixmystreet_app_session</td>
- <td nowrap>A random unique identifier</td>
- <td>When browser is closed, or four weeks if &ldquo;Keep me signed in&rdquo; is ticked</td>
- </tr>
-</table>
-
-<h3>Measuring website usage (Google Analytics)</h3>
-
-<p>We use Google Analytics software to collect information about how you use
-this site. We do this to help make sure the site is meeting the needs of its
-users and to help us make improvements.
-
-<p>Google Analytics stores information such as what
-pages you visit, how long you are on the site, how you got here, what you click
-on, and information about your web browser. IP addresses are masked (only a
-portion is stored) and personal information is only reported in aggregate. We
-do not allow Google to use or share our analytics data for any purpose besides
-providing us with analytics information, and we recommend that any user of
-Google Analytics does the same.
-
-<h3>Opting out</h3>
-<p>You can <a href="https://tools.google.com/dlpage/gaoptout">opt out of Google
-Analytics cookies</a>.
-
-<p>If you want to disable advertising-based tracking, you can
-<a href="https://www.google.com/settings/ads">adjust your Google Ads
-Settings</a>, or opt out of advertising-based tracking across a
-number of providers in one go using the
-<a href="http://www.networkadvertising.org/choices/">Network
-Advertising Initiative’s opt-out form</a>.
-
-<p>Rest assured, we only track usage data for one reason: to help us
-understand how we can make the site work better for you, our
-users.
-
-<h2>Credits</h2>
-
-<p>Bits of wording taken from the <a
-href="https://www.gov.uk/help/cookies">gov.uk cookies page</a> (under the Open
-Government Licence).
-
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