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diff --git a/templates/web/fixmystreet-uk-councils/about/faq-en-gb.html b/templates/web/fixmystreet-uk-councils/about/faq-en-gb.html new file mode 100755 index 000000000..762fc0093 --- /dev/null +++ b/templates/web/fixmystreet-uk-councils/about/faq-en-gb.html @@ -0,0 +1,251 @@ +[% INCLUDE 'header.html', title = loc('Frequently Asked Questions'), bodyclass = 'twothirdswidthpage' %] + +[% INCLUDE 'about/_sidebar.html' %] + +<h1>Frequently Asked Questions</h1> + +<dl> + +<dt>What sort of issues can I report?</dt> +<dd> +<p>This site is for reporting things which are <strong>broken, dirty, +damaged</strong> or <strong>dumped</strong>, and need <strong>fixing, +cleaning</strong> or <strong>clearing</strong>. +</dd> + +<dt>Which issues shouldn't I report?</dt> + +<dd> +<p>Please don’t use this site to inform us of:</p> + +<ul> + <li>Urgent and emergency problems</li> + <li>Complaints about people, including anti-social behaviour</li> + <li>Issues with council services, such as bins and recycling</li> + <li>Proposals for change, eg to road layouts</li> + <li>Complaints about [% c.cobrand.council_name %]</li> +</ul> + +<p> + For these types of issue, please contact us through the appropriate + channel. +</p> + +<p> + If you use this site to report issues it wasn’t designed for, there may be + a delay in your report getting to the right department. +</p> + +<p> + Also: remember that all reports are published online, so it’s not a good + idea to use it for any issue that requires the inclusion of people’s + personal information, like names, addresses, photos of people, or car + number plates. +</p> +</dd> + +<dt>Where do my reports go?</dt> + +<dd> +<p> + This site is an official street fault reporting system for + [% c.cobrand.council_name %]. +</p> + +<p> + Your report will go directly to the department responsible for getting it + fixed, or, if it’s not our responsibility, will be routed to the relevant + body. Reports are also published online for others to see. +</p> + +<p> + The system is provided by SocietyWorks, and operates in tandem with their + nationwide site <a href="https://www.fixmystreet.com/">FixMyStreet.com</a> + — so reports made on FixMyStreet.com will also be shown here, and vice + versa. +</p> +</dd> + +<dt>How do I use this site?</dt> + +<dd> +<p> + Begin by entering the location of your issue <a href="/">on the front + page</a>. You can use the name of a street, area, a place or a postcode — + or you can click “use my location” which will automatically detect where + you are. +</p> +<p> + You’ll be taken to a map centred on that location, where you can view + reports already made in that area. If someone has already reported your + issue, there’s no need to report it again: click ‘get updates’ at the + bottom of the report to be kept informed on progress. +</p> +<p> + If you don’t see the issue you’ve come to report, start a new one by + clicking on the map to show precisely where the issue is. +</p> +<p> + You’ll then be asked to fill in a few details. +</p> +</dd> + +<dt>Do I have to be a [% c.cobrand.council_name %] resident to use this site?</dt> + +<dd> +<p> + No — anyone can use this site. +</p> +</dd> + +<dt>Do I need to make an account to use this site?</dt> + +<dd> +<p> + No; if you wish to see previous reports you have made, you can sign in by + clicking ‘Sign in’ and then either have a link sent to your email, sign in + with a previously set password, or set a password using the ‘create an + account’ link. +</p> +<p> + If you already have an account on fixmystreet.com, you can use the same + details on this site. +</p> +</dd> + +<dt>How are the issues resolved? + +<dd> +<p> + When you make a report on this site, we ask you where the issue is, what + category it fits within, and perhaps some other information, like questions + specific to the category, or which particular street light is broken. +</p> + +<p> + These pieces of information will help direcrt your report to the right + place to get it fixed. If the issue is our responsibility, it will drop + into our internal system which will route it to the correct department. If + it’s more suited to another authority, we will try and send it there + instead. +</p> +</dd> + +<dt>What happens next? + +<dd> +<p> + When there’s a change in your report’s status, and where you have provided + your email address, you’ll receive an update. This might tell you, for + example, that: +</p> + +<ul> + <li>our inspectors have gone out to assess the issue</li> + <li>our contractors have scheduled the issue for repair</li> + <li>the issue has been resolved</li> + <li>The issue has been deemed unsuitable for fixing (as happens in some cases)</li> +</ul> + +<p> + These updates are also published on the site so that everyone can see what + progress has been made. +</p> +</dd> + +<dt>Can I use this site on my smartphone or tablet?</dt> + +<dd> +<p> + Yes - use your device’s browser to visit this site or fixmystreet.com. The + site works well on all sizes of screen, resizing automatically. +</p> +</dd> + +<dt>Why do you publish reports online?</dt> + +<dd> +<p> + There’s no need to make a report if we’re already aware of the issue, so by + showing which issues have already been reported, we save your time and + ours. +</p> +<p> + Having everything visible online also allows everyone to keep up with an + issue’s status, even if they aren’t the one who reported it. +</p> +</dd> + +<dt>What else can I do on this site?</dt> + +<dd> +<p> + You can subscribe to a specific area, so you’ll get an email whenever + someone makes a report in your chosen neighbourhood. +</p> +<p> + Search for a location, and then click ‘get updates’ at the bottom of the + list of reports. +</p> +<p> + If you run a website and you’d like to publish reports automatically from a + specific area, you can also access an RSS feed from the ‘get updates’ + interface. +</p> +</dd> + +<dt>Can I edit or delete a report?</dt> + +<dd> +<p> + You can remove your name from a report if you have included it by accident, + or changed your mind about it being published. Visit the report page when + signed in and click on the link marked ‘hide your name?’. +</p> +<p> + You’ll then have the option to remove your name from one report or every + report you’ve made. +</p> +<p> + If you’d like to edit some other part of your report, please get in touch. +</p> +</dd> + +[% IF c.cobrand.feature('updates_allowed') == 'open' %] + <dt>Can I make updates to my report?</dt> + <p> + Yes, you can leave updates on open reports, by visiting a report page and + filling in the update form. + </p> +[% ELSIF c.cobrand.feature('updates_allowed') == 'reporter-open' %] + <dt>Can I make updates to my report?</dt> + <p> + Yes, you can leave updates on open reports you have made, by visiting a + report page and filling in the update form. + </p> +[% ELSIF c.cobrand.feature('updates_allowed') == 'reporter' %] + <dt>Can I make updates to my report?</dt> + <p> + Yes, you can leave updates on reports you have made, by visiting a report + page and filling in the update form. + </p> +[% END %] + +<dt>Do you remove content from this site?</dt> + +<dd> +<p> + [% c.cobrand.council_name %] is not responsible for the content and + accuracy of material submitted by its users. We reserve the right to edit + or remove any problems or updates which we consider to be inappropriate + upon being informed by a user of the site. +</p> +<p> + If you have seen content that is offensive or inappropriate, please click + the ‘report abuse’ link at the foot of the report and let us know. +</p> +</dd> + +</dl> + +[% INCLUDE 'footer.html' pagefooter = 'yes' %] |