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|
package Open311::PostServiceRequestUpdates;
use strict;
use warnings;
use v5.14;
use DateTime;
use Moo;
use FixMyStreet;
use FixMyStreet::Cobrand;
use FixMyStreet::DB;
use Open311;
use constant SEND_METHOD_OPEN311 => 'Open311';
has verbose => ( is => 'ro', default => 0 );
sub send {
my $self = shift;
my $bodies = FixMyStreet::DB->resultset('Body')->search( {
send_method => SEND_METHOD_OPEN311,
send_comments => 1,
} );
while ( my $body = $bodies->next ) {
my $cobrand = $body->get_cobrand_handler;
next if $cobrand && $cobrand->call_hook('open311_post_update_skip');
$self->process_body($body);
}
}
sub open311_params {
my ($self, $body) = @_;
my %open311_conf = (
endpoint => $body->endpoint,
jurisdiction => $body->jurisdiction,
api_key => $body->api_key,
extended_statuses => $body->send_extended_statuses,
fixmystreet_body => $body,
);
my $cobrand = $body->get_cobrand_handler;
$cobrand->call_hook(open311_config_updates => \%open311_conf)
if $cobrand;
return %open311_conf;
}
sub process_body {
my ($self, $body) = @_;
my $o = Open311->new( $self->open311_params($body) );
my $comments = FixMyStreet::DB->resultset('Comment')->to_body($body)->search( {
'me.whensent' => undef,
'me.external_id' => undef,
'me.state' => 'confirmed',
'me.confirmed' => { '!=' => undef },
'problem.whensent' => { '!=' => undef },
'problem.external_id' => { '!=' => undef },
'problem.send_method_used' => { -like => '%Open311%' },
},
{
order_by => [ 'confirmed', 'id' ],
}
);
while ( my $comment = $comments->next ) {
my $cobrand = $body->get_cobrand_handler || $comment->get_cobrand_logged;
# Some cobrands (e.g. Buckinghamshire) don't want to receive updates
# from anyone except the original problem reporter.
if ($cobrand->call_hook(should_skip_sending_update => $comment)) {
unless (defined $comment->get_extra_metadata('cobrand_skipped_sending')) {
$comment->set_extra_metadata(cobrand_skipped_sending => 1);
$comment->update;
}
next;
}
next if !$self->verbose && $comment->send_fail_count && retry_timeout($comment);
$self->process_update($body, $o, $comment, $cobrand);
}
}
sub process_update {
my ($self, $body, $o, $comment, $cobrand) = @_;
$cobrand->call_hook(open311_pre_send => $comment, $o);
my $id = $o->post_service_request_update( $comment );
if ( $id ) {
$comment->update( {
external_id => $id,
whensent => \'current_timestamp',
} );
} else {
$comment->update( {
send_fail_count => $comment->send_fail_count + 1,
send_fail_timestamp => \'current_timestamp',
send_fail_reason => "Failed to post over Open311\n\n" . $o->error,
} );
if ( $self->verbose && $o->error ) {
warn $o->error;
}
}
}
sub retry_timeout {
my $row = shift;
my $tz = FixMyStreet->local_time_zone;
my $now = DateTime->now( time_zone => $tz );
my $diff = $now - $row->send_fail_timestamp;
if ( $diff->in_units( 'minutes' ) < 30 ) {
return 1;
}
return 0;
}
1;
|
