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[% INCLUDE 'header.html', title => loc('Frequently Asked Questions'), bodyclass => 'twothirdswidthpage' %]
<div class="sticky-sidebar">
<aside>
<ul class="plain-list">
<li><strong>Frequently Asked Questions</strong></li>
<li><a href="/privacy">Privacy and cookies</a></li>
<li><a href="https://www.rutland.gov.uk/my-council/contact-us/">Contact Rutland County Council</a></li>
</ul>
</aside>
</div>
<h1><a name="faq"></a>Frequently Asked Questions</h1>
<dl>
<dt>How can I report a pothole, street or road problem?</dt>
<dd>
<p>
This easy to use web site is designed to help Rutland residents to report,
view, or discuss local highway faults, including potholes, directly and quickly
to us by simply locating them on a map. You can do this by using your computer
or your mobile phone.
</p>
<p>
Please report one problem at a time; you will be given an opportunity at the end
to report another problem using the personal details previously entered.
</p>
</dd>
<dt>What sort of problems can I report?</dt>
<dd>
<p>
You can report faults linked to amenities or problems that are broken or dirty,
damaged or dumped, or need fixing, cleaning or clearing such as:
</p>
<ul>
<li>Abandoned vehicles
<li>Dog Fouling
<li>Flyposting or graffiti
<li>Flytipping or litter
<li>Streetcleaning, such as broken glass in a cycle lane
<li>Unlit lampposts
<li>Potholes
</ul>
</dd>
<dt>What isn’t it for?</dt>
<dd>
<p>
The web site is not a way of getting in touch with the council for all issues
— please use it only for problems highlighted above.
</p>
<p>
As we often route problems via our cleansing services or highways departments,
using the site for other matters may result in a delay in your report getting
to the right people.
</p>
<div style="margin-left:1.5em;">
<p>
<strong>You will need to contact the county council directly for</strong>:
</p>
<ul>
<li>Any urgent or emergency problems
<li>Complaining about the council
<li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
</ul>
</div>
</dd>
<dt>How do I use the reporting tool on the site?</dt>
<dd>
<p>
After entering a postcode or location, you will then be presented with a map of
that area. You can then view problems already reported in that area, or report new
ones of your own simply by clicking on the map at the location of the problem.
</p>
</dd>
<dt>How are the problems solved?</dt>
<dd>
<p>
They are reported to us automatically. We then resolve the problem the way we
normally would and update the fault on the map.
</p>
</dd>
<dt>What does the map show?</dt>
<dd>
<p>
The map shows all faults submitted online. You can view the exact location of
each fault and see its current status.
</p>
</dd>
<dt>What updates will I receive?</dt>
<dd>
<p>
When you record a fault you can sign up to receive updates and you will
receive an initial email to acknowledge the report.
</p>
<p>
You will then receive an email every time that fault is updated. This could be when
a member of the public posts an update onto the fault or when we post a status update.
</p>
<p>
Road problems that are the responsibility of our Highways department, such as potholes,
will receive automatic updates at different stages. You will receive an email when the
problem has been inspected and another one when the fault is fixed.
</p>
<p>
Some faults may be marked as referred when they are not the responsibility of Rutland County Council.
</p>
<p>
All of these updates will also be posted on the mapped fault so that anyone can see the status of any
fault recorded by clicking on it on the map.
</p>
</dd>
<dt>How can I get an update on a fault?</dt>
<dd>
<p>
When you record a fault you can sign up to receive updates. You will then receive an initial
email to acknowledge the report. In time, you will receive a further email when the problem is
assigned for inspection, one if the problem needs to be referred to another department or
organisation, and a final email when it is fixed or requires no further work.
</p>
<p>
These updates will also be posted on the mapped fault so that anyone can see the status of
any fault recorded by clicking on it on the map.
</p>
</dd>
<dt>Can I report a fault on my mobile?</dt>
<dd>
<p>
Yes, you can view our website on your phone or tablet and it will automatically adapt to the
size of your screen.
</p>
</dd>
</dl>
<dl>
<dt>Inappropriate use</dt>
<dd>
<p>
Rutland County Council is not responsible for the content and
accuracy of material submitted by its users. Rutland County Council will monitor
this website for instances of inappropriate use, and reserves the right to moderate
comments if such instances occur.
</p>
</dd>
<dt>Why does the site use kilometres for measurements?</dt>
<dd>
<p>
The maps are from Ordnance Survey who based their grid reference
system on measurements in metres and kilometres.
</p>
</dd>
<dt>How do I report a fault outside of Rutland?</dt>
<dd>
<p>
The map only shows locations within Rutland to keep it locally focussed.
</p>
</dd>
</dl>
<p>
You can find out more about FixMyStreet at <a href="https://www.fixmystreet.com">www.fixmystreet.com</a>.
</p>
<p> <p>
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