Fixes to help, mainly thanks Tony.

1 files changed, 19 insertions, 7 deletions

diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml
index 0cdab2933..7fc2085e9 100644
--- a/app/views/help/about.rhtml
+++ b/app/views/help/about.rhtml
@@ -160,7 +160,7 @@ for details.  You should refer to this if a public authority attempts to refuse
 a request because you used a pseudonym.
 </p>
 
-<p>However, there are good reasons to use your real name, see the question
+<p>However, there are good reasons to use your real name: see the question
 above.  If nothing else, it avoids the risk of an authority being picky,
 ignoring the guidance and refusing your request.
 </p>
@@ -189,6 +189,19 @@ address should be treated as the return address."
 </p>
 </dd>
 
+<dt id="postal_answer">No no, they need a postal address to send a paper response!</dt>
+
+<dd>
+<p>If an authority only has a paper copy of the information that you want,
+they may ask you for a postal address. To start with, try persuading them
+to scan in the documents for you. You can even <a href="http://www.whatdotheyknow.com/request/car_parking_charges_policy_and_a#outgoing-532">offer to gift them a scanner</a>, which in that particular case
+embarrassed the authority into finding one they had already.</p>
+
+<p>If that doesn't work, and you want to provide your postal address privately
+in order to receive the documents, then please <a href="/help/contact">contact
+us</a>.</p>
+</dd>
+
 <dt id="moderation">How do you moderate request annotations?</dt>
 
 <dd> 
@@ -239,12 +252,11 @@ more involved and interested in the work of government.
 
 <dt id="realpeople">Are the people making requests real people?</dt>
 
-<dd> <p>Yes. The people are real people, for whom we have a verified email address
-unique to each person. </p>
-<p>Each request made by each person is also given a unique email, so that we
-can keep track of and publish the responses. You can search this
-site and find a page listing all requests that each person has made.
-</p>
+<dd>Yes. For the purposes of keeping track of responses we use
+computer-generated email addresses for each request. However, before
+they can send a request, each user must register on the site with a
+unique email address that we then verify. You can search this site and
+find a page listing all requests that each person has made.
 </dd>
 
 <dt id="email_only">An email isn't a sufficient address for an FOI request!</dt>