Merge branch 'gh-pages-moving-requests' into gh-pages

2 files changed, 36 insertions, 1 deletions

diff --git a/docs/running/admin_manual.md b/docs/running/admin_manual.md
index 78f502588..7c112400c 100644
--- a/docs/running/admin_manual.md
+++ b/docs/running/admin_manual.md
@@ -36,6 +36,7 @@ In this guide:
       <li><a href="#banning-a-user">Banning a user</a></li>
       <li><a href="#allowing-a-user-to-make-more-requests">Allowing a user to make more requests</a></li>
       <li><a href="#batch-requests">Batch requests</a></li>
+      <li><a href="#resending-a-request-or-sending-it-to-a-different-authority">Resending a request or sending it to a different authority</a></li>
       <li><a href="#hiding-a-request">Hiding a request</a></li>
       <li><a href="#deleting-a-request">Deleting a request</a></li>
       <li><a href="#hiding-an-incoming-or-outgoing-message">Hiding an incoming or outgoing message</a></li>
@@ -734,7 +735,11 @@ as if the user had made individual requests.
 
 ### Resending a request or sending it to a different authority
 
-If you have corrected the email address for an authority, you may want to resend an existing request to that authority to the new email address. Alternatively, a user may send a request to the wrong authority. In that situation, you may want to change the authority on the request and then resend it to the correct authority. For instructions, see
+If you have corrected the email address for an authority, you can resend
+an existing request to that authority to the new email address. Alternatively,
+a user may send a request to the wrong authority. In that situation, you can
+change the authority on the request and then resend it to the correct authority.
+For instructions, see
 [resending a request or sending it to a different authority]({{ site.baseurl }}docs/running/requests/#resending-a-request-or-sending-it-to-a-different-authority).
 
 
diff --git a/docs/running/requests.md b/docs/running/requests.md
index 4feb3d291..bf8655949 100644
--- a/docs/running/requests.md
+++ b/docs/running/requests.md
@@ -26,6 +26,7 @@ or the way Alaveteli is handling it.
 <ul class="toc">
   <li><a href="#what-state-is-the-request-in">What state is the request in?</a></li>
   <li><a href="#changing-things-about-a-request">Changing things about a request</a></li>
+<li><a href="#resending-a-request-or-sending-it-to-a-different-authority">Resending a request or sending a request to a different authority</a></li>
   <li><a href="#hiding-a-request">Hiding a request</a></li>
   <li><a href="#deleting-a-request">Deleting a request</a></li>
 </ul>
@@ -216,6 +217,35 @@ Click the **Edit metadata** button.
   </tr>
 </table>
 
+## Resending a request or sending it to a different authority
+
+If you have corrected the email address for an authority, you can resend
+an existing request to that authority to the new email address. Alternatively,
+a user may send a request to the wrong authority. In that situation, you can
+change the authority on the request and then resend it to the correct authority.
+
+To resend a request, go to
+the <a href="{{ site.baseurl }}docs/glossary/#admin"
+class="glossary__link">admin interface</a>, click on **Requests**, then
+click on the name of the request you want to change. Go to the **Outgoing messages** heading. Click the chevron next to the first outgoing message, which is the initial request. A panel of information about that message will appear. Click on the **Resend** button.
+
+To send a request to a different authority, go to
+the <a href="{{ site.baseurl }}docs/glossary/#admin"
+class="glossary__link">admin interface</a>, click on **Requests**, then
+click on the name of the request you want to change. In the **Request
+metadata** section, there is a line which shows the authority. Click the
+**move...** button next to it. Enter the **url_name** of the authority
+that you want to send the request to.
+
+<div class="attention-box info">
+Users, requests and authorities all have <strong>url_names</strong>. This can be found in the metadata section of their admin page. The <code>url_name</code> makes up the last part of the URL for their public page. So, for a request with the <code>url_name</code> &ldquo;example_request&rdquo;, the public page URL will be <code>/request/example_request</code>.
+</div>
+
+Now click the **Move request to
+authority** button. You will see a notice at the top of the page telling
+you that the request has been moved. You can now resend the request as above.
+
+
 ## Hiding a request
 
 You can hide an entire request. Typically you do this if it's not a valid