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| -rw-r--r-- | docs/customising/themes.md | 3 |
1 files changed, 2 insertions, 1 deletions
diff --git a/docs/customising/themes.md b/docs/customising/themes.md index 168dc3582..91166fa17 100644 --- a/docs/customising/themes.md +++ b/docs/customising/themes.md @@ -197,7 +197,8 @@ The important pages to customise and translate are listed here. We note where Al * [officers](https://github.com/mysociety/alaveteli/blob/master/app/views/help/officers.html.erb): information for the officers who deal with FOI at authorities. They get a link to this page in emails that the site sends them. * [privacy](https://github.com/mysociety/alaveteli/blob/master/app/views/help/privacy.html.erb): privacy policy, plus information making it clear that requests are going to appear on the internet. Let users know if they are allowed to use pseudonyms in your jurisdiction. * [requesting](https://github.com/mysociety/alaveteli/blob/master/app/views/help/requesting.html.erb): the main help page about making requests. How it works, how to decide who to write to, what they can expect in terms of responses, how to make appeals, etc. -* [unhappy](https://github.com/mysociety/alaveteli/blob/master/app/views/help/unhappy.html.erb): users are taken to this page after a request that has been somehow unsuccessful (e.g. the request has been refused, or the authority is insisting on a postal request). The page should encourage them to keep going, e.g. by starting a new request or addressing it to a different body. +* [unhappy](https://github.com/mysociety/alaveteli/blob/master/app/views/help/unhappy.html.erb): users are taken to this page after a request that has been somehow unsuccessful (e.g. the request has been refused, or the authority is insisting on a postal request). The page should encourage them to keep going, e.g. by starting a new request or addressing it to a different body. In particular users are referred to the [section on using other means](https://github.com/mysociety/alaveteli/blob/master/app/views/help/unhappy.html.erb#L83) to get their question answered. If the user has requested an internal review of their request, they are referred to [the section on this page](https://github.com/mysociety/alaveteli/blob/master/app/views/help/unhappy.html.erb#L28) that describes the law relating to how long a review should take. + * [why email](https://github.com/mysociety/alaveteli/blob/master/app/views/help/_why_they_should_reply_by_email.html.erb): a snippet of information that explains why users should insist on replies by email. This is displayed next to requests that have "gone postal". You can add your own help pages to your site by replacing the default |