diff options
| -rw-r--r-- | app/views/help/about.rhtml | 26 |
1 files changed, 19 insertions, 7 deletions
diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml index 0cdab2933..7fc2085e9 100644 --- a/app/views/help/about.rhtml +++ b/app/views/help/about.rhtml @@ -160,7 +160,7 @@ for details. You should refer to this if a public authority attempts to refuse a request because you used a pseudonym. </p> -<p>However, there are good reasons to use your real name, see the question +<p>However, there are good reasons to use your real name: see the question above. If nothing else, it avoids the risk of an authority being picky, ignoring the guidance and refusing your request. </p> @@ -189,6 +189,19 @@ address should be treated as the return address." </p> </dd> +<dt id="postal_answer">No no, they need a postal address to send a paper response!</dt> + +<dd> +<p>If an authority only has a paper copy of the information that you want, +they may ask you for a postal address. To start with, try persuading them +to scan in the documents for you. You can even <a href="http://www.whatdotheyknow.com/request/car_parking_charges_policy_and_a#outgoing-532">offer to gift them a scanner</a>, which in that particular case +embarrassed the authority into finding one they had already.</p> + +<p>If that doesn't work, and you want to provide your postal address privately +in order to receive the documents, then please <a href="/help/contact">contact +us</a>.</p> +</dd> + <dt id="moderation">How do you moderate request annotations?</dt> <dd> @@ -239,12 +252,11 @@ more involved and interested in the work of government. <dt id="realpeople">Are the people making requests real people?</dt> -<dd> <p>Yes. The people are real people, for whom we have a verified email address -unique to each person. </p> -<p>Each request made by each person is also given a unique email, so that we -can keep track of and publish the responses. You can search this -site and find a page listing all requests that each person has made. -</p> +<dd>Yes. For the purposes of keeping track of responses we use +computer-generated email addresses for each request. However, before +they can send a request, each user must register on the site with a +unique email address that we then verify. You can search this site and +find a page listing all requests that each person has made. </dd> <dt id="email_only">An email isn't a sufficient address for an FOI request!</dt> |