diff options
Diffstat (limited to 'docs/running/admin_manual.md')
| -rw-r--r-- | docs/running/admin_manual.md | 6 |
1 files changed, 3 insertions, 3 deletions
diff --git a/docs/running/admin_manual.md b/docs/running/admin_manual.md index 567e6cf5e..be0bd9d36 100644 --- a/docs/running/admin_manual.md +++ b/docs/running/admin_manual.md @@ -49,7 +49,7 @@ During that week, the tasks broke down as follows: * 2 requests that have been marked as needing admin attention * 2 things marked as errors (message refused by server - spam, full mailbox, etc) to fix -### User interaction tasks +### User support tasks * 16 general, daily admin: i.e. things that resulted in admin actions on the site (bounces, misdelivered responses, etc) @@ -59,9 +59,9 @@ During that week, the tasks broke down as follows: * 3 requests to redact personal information * 2 requests to redact defamatory information -## Types of user interaction +## User support -There follows a breakdown of the most common kinds of user interaction. It's +There follows a breakdown of the most common kinds of user support. It's intended for use as a guide to the kind of policies and training that a support team might need to develop. |