diff options
Diffstat (limited to 'docs')
| -rw-r--r-- | docs/installing/email.md | 17 | ||||
| -rw-r--r-- | docs/installing/manual_install.md | 46 |
2 files changed, 57 insertions, 6 deletions
diff --git a/docs/installing/email.md b/docs/installing/email.md index 5eaaa3786..90d7a74a6 100644 --- a/docs/installing/email.md +++ b/docs/installing/email.md @@ -323,7 +323,7 @@ is working (it doesn't actually send any mail). If it is working, you should receive a delivery report email, with text like: <foi+request-1234@example.com>: delivery via alaveteli: -delivers to command: /var/www/alaveteli/script/mailin + delivers to command: /var/www/alaveteli/script/mailin <backupfoi@local.machine.name>: delivery via local: delivers to mailbox You can also test the other aliases you have set up for your domain in @@ -339,6 +339,11 @@ delivery report email using the `mail` command on a new server: apt-get install mailutils +If emails are not being received by your Alaveteli install, we have some +more troubleshooting tips for incoming mail in [the manual install +guide]({{ site.baseurl }}docs/installing/manual_install/#troubleshooting). + + ## Example setup on exim4 @@ -541,6 +546,10 @@ message routing in the same way: user-support@example.com -> |/var/www/alaveteli/script/handle-mail-replies transport = alaveteli_mailin_transport -There is a great -[Exim Cheatsheet](http://bradthemad.org/tech/notes/exim_cheatsheet.php) -online that you may find useful. +If emails are not being received by your Alaveteli install, we have some +more troubleshooting tips for incoming mail in [the manual install guide]({{ site.baseurl }}docs/installing/manual_install/#troubleshooting). There is also a +great [Exim +Cheatsheet](http://bradthemad.org/tech/notes/exim_cheatsheet.php) online +that you may find useful. + + diff --git a/docs/installing/manual_install.md b/docs/installing/manual_install.md index 7eac53ae3..20b672856 100644 --- a/docs/installing/manual_install.md +++ b/docs/installing/manual_install.md @@ -541,7 +541,7 @@ and so it knows to include that in any absolute urls it serves. We have some [production server best practice notes]({{ site.baseurl}}docs/running/server/). -## What next? +## What next? Check out the [next steps]({{ site.baseurl }}docs/installing/next_steps/). @@ -579,10 +579,52 @@ Check out the [next steps]({{ site.baseurl }}docs/installing/next_steps/). 75 The `mailin` script emails the details of any errors to - `CONTACT_EMAIL` (from your `general.yml` file). A common problem is + `CONTACT_EMAIL` (from your `general.yml` file). A common problem is for the user that the MTA runs as not to have write access to `files/raw_emails/`. + If everything seems fine locally, you should also check from another + computer connected to the Internet that the DNS for your chosen + domain indicates that your Alaveteli server is handling mail, and + that your server is receiving mail on port 25. The following + command is a query to ask which server is handling the mail for + the domain `example.com`, which receives the answer `mail.example.com`. + + $ host -t mx example.com + example.com mail is handled by 5 mail.example.com. + + This next command tries to connect to port 25, the standard SMTP + port, on `mail.example.com`, and is refused. + + $ telnet mail.example.com 25 + Trying 10.10.10.30... + telnet: connect to address 10.10.10.30: Connection refused + + The transcript below shows a successful connection where the server + accepts mail for delivery (the commands you would type are prefixed + by a `$`): + + $ telnet 10.10.10.30 25 + Trying 10.10.10.30... + Connected to 10.10.10.30. + Escape character is '^]'. + 220 mail.example.com ESMTP Exim 4.80 Tue, 12 Aug 2014 11:10:39 +0000 + $ HELO X + 250 mail.example.com Hello X [10.10.10.1] + $ MAIL FROM: <test@local.domain> + 250 OK + $ RCPT TO:<foi+request-1234@example.com> + 250 Accepted + $ DATA + 354 Enter message, ending with "." on a line by itself + $ Subject: Test + $ + $ This is a test mail. + $ . + 250 OK id=1XHA03-0001Vx-Qn + QUIT + + * **Various tests fail with "*Your PostgreSQL connection does not support unescape_bytea. Try upgrading to pg 0.9.0 or later.*"** |