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<% @title = "Unhappy about a Freedom of Information request?" %>
<h1>Unhappy about the response you got?</h1>
<p>If ...</p>
<ul>
<li>You didn't get a reply within 20 working days</li>
<li>You did not get all of the information that you requested <strong>or</strong></li>
<li>Your request was rejected, but without a reason valid under the law</li>
</ul>
<p>... you can</p>
<ol>
<li>Ask for an Internal Review at the public body.</li>
<li>If that doesn't help, complain to the Information Commisioner.</li>
</ol>
<h1>1. Asking for an Internal Review</h1>
<p>Contact the Freedom of Information officer at the public body and request an
internal review.
</p>
<p>You should be able to find the email address for this
by searching the website of the public body. If you filed your request using
WhatDoTheyKnow, you can include a link to the page about your request, so the
internal review has easy access to all the relevant correspondence.
</p>
<p>The Internal Review should take 2-3 weeks for simple cases, and up to 6
weeks even for complex reviews. You will then either get the information that
you originally requested, or you will be told that the review upholds the
original decision.
</p>
<!-- XXX need decent link to more detailed instructions -->
<h1>2. Complaining to the Information Commissioner</h1>
<!-- XXX should include brief instructions inline, and link to more detail -->
<p>If you are still unhappy after the public body had had an internal review,
then you can complain to the Information Commisioner. To do this read
<a href="http://www.ico.gov.uk/complaints/freedom_of_information.aspx">Complaints about Freedom of Information</a>
on the Information Commisioner's website.
<p>Again, you can include a link to your request on WhatDoTheyKnow, or print
out the whole page of your request, to make it easy to send the relevant
information to the Information Commissioner.
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