diff options
| author | Louise Crow <louise.crow@gmail.com> | 2014-09-19 17:58:34 +0100 |
|---|---|---|
| committer | Louise Crow <louise.crow@gmail.com> | 2014-09-19 17:58:34 +0100 |
| commit | 27bc8d11fb74a3867604a1301c9a4d0cef8aeca1 (patch) | |
| tree | d323eeba97c62f47349534108925567ac9ce4378 /docs/running | |
| parent | b3f5b17b79f228c4206d808b81a8697175bc72fd (diff) | |
Use 'user support' consistently rather than 'user interaction'
Diffstat (limited to 'docs/running')
| -rw-r--r-- | docs/running/admin_manual.md | 6 |
1 files changed, 3 insertions, 3 deletions
diff --git a/docs/running/admin_manual.md b/docs/running/admin_manual.md index 567e6cf5e..be0bd9d36 100644 --- a/docs/running/admin_manual.md +++ b/docs/running/admin_manual.md @@ -49,7 +49,7 @@ During that week, the tasks broke down as follows: * 2 requests that have been marked as needing admin attention * 2 things marked as errors (message refused by server - spam, full mailbox, etc) to fix -### User interaction tasks +### User support tasks * 16 general, daily admin: i.e. things that resulted in admin actions on the site (bounces, misdelivered responses, etc) @@ -59,9 +59,9 @@ During that week, the tasks broke down as follows: * 3 requests to redact personal information * 2 requests to redact defamatory information -## Types of user interaction +## User support -There follows a breakdown of the most common kinds of user interaction. It's +There follows a breakdown of the most common kinds of user support. It's intended for use as a guide to the kind of policies and training that a support team might need to develop. |